IQOS Support

Jan 31, 2024

IQOS Austria: How to get support!

At IQOS, we have set ourselves the clear goal of providing you with not only innovative products, but also first-class service. Being flexible and easy to reach is our top priority. Our Customer Care Support takes care of your concerns, answers questions and is at your side with any IQOS related problem.

Always by your side

Starting from this month, we will keep you regularly updated on two additional IQOS channels. From opening hours to product information and important information about IQOS, we will not only provide insights into the technology of our devices but also offer tips and tricks for an optimal user experience.


IQOS Support


The choice is yours

Like our devices, everyone has individual customer support preferences. You can reach our IQOS experts via LiveChat, phone, email and from now on also via Instagram and Facebook

Here's what you can expect on Facebook and Instagram from now on:  

  • Cleaning tips, protective measures, and software updates
  • Product information and useful tutorials on the accessories
  • 9 a.m. to 9 p.m., 7 days a week customer care and support
  • Information on opening hours, service points and direct contact options


Our Customer Care Support takes care of your concerns, answers questions and assists you with IQOS-related problems. Expect to be called by our Customer Support Center who can help you to find your way around the world of IQOS.



To the contact page


No matter how you request support from us, we are looking forward to welcoming you to finding a solution to your problem. Join our ever-growing IQOS community online and explore our informative content on Facebook and Instagram.


Discover our Facebook channel

Discover our Instagram channel