Jan 31, 2024
IQOS Austria: How to get support!
At IQOS, we have set ourselves the clear goal of providing you with not only innovative products, but also first-class service. Being flexible and easy to reach is our top priority. Our Customer Care Support takes care of your concerns, answers questions and is at your side with any IQOS related problem.
Always by your side
Starting from this month, we will keep you regularly updated on two additional IQOS channels. From opening hours to product information and important information about IQOS, we will not only provide insights into the technology of our devices but also offer tips and tricks for an optimal user experience.
The choice is yours
Like our devices, everyone has individual customer support preferences. You can reach our IQOS experts via LiveChat, phone, email and from now on also via Instagram and Facebook.
Here's what you can expect on Facebook and Instagram from now on:
- Cleaning tips, protective measures, and software updates
- Product information and useful tutorials on the accessories
- 9 a.m. to 9 p.m., 7 days a week customer care and support
- Information on opening hours, service points and direct contact options
Our Customer Care Support takes care of your concerns, answers questions and assists you with IQOS-related problems. Expect to be called by our Customer Support Center who can help you to find your way around the world of IQOS.
No matter how you request support from us, we are looking forward to welcoming you to finding a solution to your problem. Join our ever-growing IQOS community online and explore our informative content on Facebook and Instagram.
Discover our Instagram channel