Activate the full
IQOS experience

You want to receive customized services & benefits for your IQOS?  Then activate your free access now.

Your IQOS benefits

3 simple steps for the best IQOS experience
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1. Register including consent to communication

To activate your access to all IQOS benefits you need to create a user account. Please note: To be the first one receiving news on services and offers make sure to tick the checkbox for communication. You can always change the communication settings in your account.

Register now
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 2. Verify your email address

In order to complete the registration process you will receive an email to verify your email address. Please make sure to also check your junk folder. In the email click on the button “E-Mail bestätigen”.

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3. Link your IQOS to your user account

There’s only one step left: Log in to your account and go to the “MY IQOS DEVICES” section where you can add your device to your user account. Only with a confirmed email address and a connected device you get access to the extended IQOS benefits, such as the IQOS accidental damage coverage.*

*As long as your device falls within the warranty period and you are entitled to a replacement. The Terms and Conditions of Service & Privileges apply.

Link your device now
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We are here for you.
Download user guide

Find all the information around your IQOS ORIGINALS DUO and how it works in the user guide.

Check out the FAQs

In our FAQs section you will find the answers to your questions.

Contact the service experts

Our experts are ready to assist you with your concern: call us at 0800 90 10 91 or send us an email at [email protected].