Icy Blue Accessoires

October 30 2020

New: Limited Edition Icy Blue Accessories

For the winter season: Icy Blue Accessories

We have developed accessories in perfect color tones for the coming cool winter season. The Icy Blue Limited Edition. This IQOS accessories limited edition collection will make your IQOS 3 DUO shine in blue winter colors. Icy Blue is a custom-developed shade that harmonizes with winter colors and the cooler season. And it also brings out the clear lines of the IQOS design even better. 

The following accessories will be available in the limited edition color Icy Blue: the IQOS™ Silicon Sleeve, the IQOS™ Cap & the IQOS™ Door.

Icy Blue: Time to shine in new colors

You don't have to be a designer to know how important it is to bring color into our lives. All the more reason for us to talk to you today about our accessories in your - possibly - next favorite color: Icy Blue.

Find your accessory color

Every color has a deeper meaning - with the range spanning from calming and relaxing to animating or even lively and invigorating colors. Neutral colors, on the other hand, are particularly suitable for supporting and highlighting other design elements. With the limited edition of Icy Blue accessories you might just find the supporting color for your IQOS device.

More than just a stylistic device

It is no secret that the colors of our surroundings influence our moods and minds. It is not for nothing that we associate colors with events and experiences in our lives. These varied effects apply to accent colors in a living environment, the clothes we wear and also to our favorite accessories.

 

Stay tuned, our limited edition* will be launched November 1st in our Online Shop (delivery within 1-3 business days**) as well as in IQOS Partner Stores:

 

*Only while stocks last.

**Standard shipping time is within 1-3 business days. If we receive your order before 14:00, it will be dispatched on the same day and usually arrives the following day. Considering the current situation, delivery may be delayed.

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IQOS 3 DUO Stellar Blue

October 27 2020

Why IQOS heated tobacco is becoming popular among adult smokers

IQOS heated tobacco is becoming a popular smoking alternative among adult smokers because it incorporates tobacco without smoke, ash and cigarette smoke smell. Our article reveals what speaks for IQOS and what differences there are to conventional and e-cigarettes.

IQOS: the most important number and facts.

More than 10 million adult smokers have already chosen to switch to IQOS and leave cigarettes behind*. One of the main reasons is that IQOS emits, on average, 95% lower levels of harmful chemicals compared to cigarettes**. Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free. .

How is heated tobacco different from other smoking alternatives?

Our Heat-Not-Burn device IQOS, popular among adult smokers, heats tobacco instead of burning it. This is the biggest difference between IQOS and cigarettes. By not burning tobacco, our IQOS heated tobacco product doesn’t create smoke and ash. Similar to heated tobacco products, e-cigarettes don’t create smoke either because they don’t burn tobacco. However, unlike IQOS, e-cigarettes don’t contain tobacco at all. Instead, they heat an e-liquid containing nicotine and flavors to produce an aerosol.

Heated tobacco varieties and heated tobacco comparisons.

Heated tobacco varieties and heated tobacco comparisons

Heated tobacco products are an innovative alternative for adults who would otherwise continue to smoke or use other nicotine products. Heat-Not-Burn products heat tobacco instead of burning it in order to release heated tobacco flavors. Our Heat-Not-Burn product IQOS delivers a high-quality tobacco experience for IQOS legal age users with no fire, no ash and with less smell than cigarettes. However, IQOS is not risk-free.

Heated tobacco vs. e-cigarettes & vaping

E-cigarettes don’t contain tobacco. Instead, they heat an e-liquid containing nicotine and flavors to produce an aerosol, what people usually call a vapor – hence the term “vaping”. What’s more, in heated tobacco products, nicotine is naturally present in the tobacco used in the product. In comparison, in e-cigarettes, nicotine derived from tobacco is added to the e-liquid used in the product.

 

IMPORTANT INFORMATION: IQOS IS NOT RISK-FREE.

 

*Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

**Source: PMI Financials or estimates, IQOS user panels and PMI Market Research. Status as of March 2020. IQOS users who have completely quit cigarettes and for whom using specially designed tobacco sticks present more than 70% of their past 7-day tobacco consumption.

 

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IQOS 3 DUO Gold device

October 22 2020

How and why you should link your IQOS device to your account

Linking your IQOS device to your account is so simple and takes just a few minutes, yet it allows you to enjoy a whole range of benefits. This short guide will explain exactly what you need to do to link your device and as an IQOS user, where to find the device ID you need to enter and exactly what benefits you will then enjoy.  

The links below will take you directly to the section of interest:

I. A step-by-step guide on how to link your IQOS device
II.
Where to find your IQOS device ID
III.
Why you should register as an IQOS user
IV.
Any doubts? Contact our IQOS Care Team

 

I. A step-by-step guide on how to link your IQOS device

1. Register with at.iqos.com or 2. log in with your username if you are already registered.
3. Link your IQOS device.
4. Enter your IQOS device ID.

1. Register with at.iqos.com.

The first step before linking your device is to register yourself as an IQOS user so as to be able to access the private area. If you are already a registered user, move onto 2. Log in with your username if you are already registered.
1.    Head to at.iqos.com and click on the small person icon in the top right-hand corner or alternatively, access the area directly, by clicking here.
2.    Click on SIGN UP under NEW CUSTOMER SIGN UP.

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3.    Enter your e-mail address and password and confirm the password. Don’t forget to check the Privacy Policy box and if you like, you can also tick the second box to receive information from us about special offers from time-to-time and make sure you get the most out of your IQOS experience. 

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4.    Click on SUBMIT.
5.    Enter your contact details and a delivery address: don’t worry, you can always change this information later.

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6.    Click on CONTINUE.
7.    You are now registered on iqos.com! 


Were you requested to upload your ID during the registration process? In this case you might need to wait several days for your age to be checked. Once your age has been successfully verified you will receive a welcome e-mail from the IQOS Team. 

The successful age verification is relevant if you wish to buy something in our Online Shop. Please note that you do not have to wait for the age verification process for linking your device.

2. Log in with your username if you are already registered.

1.    Head to at.iqos.com and click on the small person icon in the top right-hand corner or alternatively, access the area directly, by clicking here.

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2.    Enter your e-mail address and password in the section LOGIN. If you have forgotten your password, click where you read: “Forgot password”. You will then receive an e-mail with instructions on how to reset your password and restore access. If you can't see it in your inbox, please check the spam folder. 
3.    Click on LOGIN.

3. Link your IQOS device.

1.    Once you are logged-in/registered, you will need to head to the section MY IQOS DEVICES. This is accessible from the left-hand menu which appears after clicking on the small person icon in the top right-hand corner.

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2.    Then click on ADD NEW DEVICE.

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4. Enter your IQOS device ID

There are two ways you can enter your device ID:
1.    MANUALLY, by entering the device ID yourself:
enter the device ID (you can use the section IV. Where to find your IQOS device ID to find out where it is) into the designated field and click on ADD (HINZUFÜGEN).


2.    AUTOMATICALLY , by using your device camera to scan the code. To do so:
1. Click on the barcode icon.

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2. Select your device to find out where the barcode is.

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3. Close the pop-up window once you have found it.
4. Authorize the web page to use your device camera (if necessary).

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5. Scan the product code.
6. Click on ADD.

 

II. Where to find your IQOS device ID

The IQOS device IDs are made up of a combination of 14 numbers and letters. Both the Holder and its Pocket Charger have their own serial code. You can either enter them separately or alternatively enter the Kit box serial code, thereby registering both items at once. Below are instructions on how to find the device IDs of each IQOS model:


IQOS Kit device ID - The device ID can be found on the bottom of your IQOS Kit box, together with the QR code. By using this code, you will register both your IQOS Holder and Pocket Charger at once. 

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IQOS 3 DUO or IQOS 3 device ID
-   Holder ID: remove the Cap and at the back of the Holder, you will find both serial code and QR code.

> -   Pocket Charger ID: remove the side door cover of the Pocket Charger to see it.

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IQOS 3 MULTI device ID
In this model, the Pocket Charger and Holder are one and the same. It is a compact model that does not separate; hence the only device ID is that on the device. To see it, remove the Cap.

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IQOS 2.4 PLUS device ID
-   Holder device ID: this can be found in the same place as the IQOS 3 DUO and IQOS 3, by removing the Cap.

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-   Pocket Charger device ID: this can be found opposite the buttons and LED lights, on the outside.

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III. Why you should register as an IQOS user

By registering as an adult IQOS user, you enjoy the following benefits:
- Access to customized support programs for use of the product such as the self-diagnosis tool.
- Access to exclusive information & promotions open to you, such as, for example, information about limited editions.
- If you need to make a claim under warranty to have your device repaired/replaced, you can ask for it to be delivered to an address of your choice – with our rapid replacement service, we will quickly replace your device mostly within 3 hour
- Access to the International Assistance Service for claims under warranty and support while travelling anywhere where IQOS is available.
- Access to the REFER program, through which you can refer IQOS to adult smokers friends and gain benefits for the both of you.


Depending where you buy your device, registration may not actually be necessary. If, for example, you buy online, registration will be automatic at the time of purchase. Instead, if you buy your device from an authorized IQOS Partner Store you may need to register manually.

 

IV. Any doubts? Contact our IQOS Care Team

If you are not sure how to link your IQOS to your account, cannot find the device ID or experience any other issues relating to IQOS, you can always contact us via the various channels available, available daily between 9AM and 9PM. We will happily assist to your query.
- Live Chat (available by clicking on the icon in the bottom right of this page)
- Phone (0800 90 10 91 – free of charge within Austria)
E-mail ([email protected])

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October 20 2020

What is heated tobacco?

In which versions does IQOS offer tobacco heating devices? What technology lies behind heated tobacco and how does it work?

 

A better alternative.

The idea of heating tobacco instead of burning it has been around for some time. After years of research and development at Philip Morris International (PMI), it finally came to life, offering an alternative for adults who would otherwise continue to smoke or use other nicotine products. 
A cigarette burns at 600°C at the tip but can reach above 800°C during a puff. It is the action of burning that releases most of the harmful and potentially harmful chemicals into the ciagrette smoke. 
On the contrary, PMI’s Heat-Not-Burn device IQOS heats up processed tobacco at temperatures of up to 350°C, with no fire, no ash, and no smoke. By heating instead of burning the tobacco, the IQOS tobacco heating system doesn’t create smoke and emits on average 95% lower levels of harmful chemicals compared to cigarettes*. It is important to say that it does not necessarily equal a 95% reduction in risk and IQOS is not risk-free. 
Another advantage of IQOS heated tobacco is that since it produces less smell than cigarettes, it is less likely to bother people around you due to less lingering smell on your hands, hair and clothes than cigarettes. 

*Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

 

The three members of the IQOS product family

Currently, there are three IQOS devices available in two different versions. The first version has two main components – a Holder and a Pocket Charger. The second type of device is an integrated, all-in-one device which combines the Holder and the Pocket Charger. IQOS is for adults who would otherwise continue to smoke or use other nicotine products.

Within the first category is our most advanced IQOS device yet, the IQOS 3 DUO. The IQOS 3 DUO Holder provides up to two consecutive usages without the need to recharge the Holder and up to 20 usages overall before the need to recharge the Pocket Charger; it’s equipped with our fastest charging Holder to date (only 1 minute and 50 seconds to the first use) and comes with over 1000 customization options thanks to our wide range of IQOS accessories. 

The IQOS 3 MULTI is an integrated product that combines the Holder and Pocket Charger. The all-in-one pocket size device offers up to 10 back-to-back usages before needing to recharge. It’s lightweight and portable with a wide range of customization options which help IQOS legal age users make it uniquely theirs. 

The IQOS 2.4 PLUS is our classic, yet revolutionary Heat-Not-Burn device. It features an intuitive, user-friendly design and offers up to 20 usages in one charge of the Pocket Charger. 
 

COMPARE ALL IQOS DEVICES

 

How do IQOS Heat-Not-Burn devices work?

All IQOS Heat-Not-Burn devices work in the same way: first, insert the specially designed tobacco stick into the Holder. Once the tobacco stick is finished, simply remove it from the Holder and dispose of it.

 

IMPORTANT: IQOS IS NOT RISK-FREE.

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iqos less chemicals

August 10 2020

This is why IQOS produces 95% less harmful chemicals than cigarettes¹

We made it our mission to provide adult smokers with a better alternative to cigarettes¹. That is why we reinvented tobacco consumption - with IQOS.

With 95% less harmful chemicals compared to cigarettes¹.

 

What distinguishes IQOS from traditional cigarettes?

With IQOS, tobacco is heated rather than burned. When a cigarette is lit, the tobacco burns at a temperature of more than 600°C. IQOS, on the other hand, heats the tobacco up to 350°C, leaving out cigarette smoke smell. Instead, a nicotine-containing aerosol is produced.

 

A better alternative compared to cigarettes.

Because IQOS does not burn tobacco, 95% less harmful or potentially harmful substances are produced¹. No fire means no ash and no cigarette smoke smell. This means you are less likely to bother those around you. Using IQOS creates a tobacco aerosol that dissipates quicker in comparison to cigarette smoke. Due to the absence of ash and the sticking smell of smoke, the use of IQOS is more considerate for your environment.

 

The benefits of a smoke-free future.

After consuming IQOS, there is less smell on your hands, hair and clothing compared to smoking cigarettes. IQOS also discolours² your teeth considerably less than cigarettes and has no negative impact on indoor air quality³.

 

In summary.

With its technology of 95% less harmful chemicals compared to cigarettes¹, IQOS stands for a better alternative with which we are shaping the smoke-free future every day. Completely without ash and cigarette smoke smell.


1. Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.
2. If your teeth are already discolored by cigarette smoke, switching to IQOS will not reverse the color of this discoloration, so this IQOS benefit is most noticeable after professional tooth cleaning and only after a complete switch to IQOS. Source: Non-clinical laboratory study conducted in Switzerland, according to which human teeth and the most commonly used dental composite exposed to the IQOS aerosol for 3 weeks showed significantly less discoloration compared to teeth exposed to the smoke of a standard reference cigarette (3R4F). Contrary to real world conditions, teeth were not exposed to other staining substances such as coffee, tea or wine, which could influence the results.
3. PMI study conducted under ISO standards simulating real-world scenarios and based on threshold limits established by existing air quality guidelines.

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 IQOS devices in IQOS Store

July 20 2020

Open and continued service!

Store service
The IQOS Partner Stores are open  and  the team is here to support you. Adults who would otherwise continue to smoke  can  experience  IQOS,  test the device, get assistance with a product demonstration, purchase or service their device.

In-store service
The entry inside the store will be guided by  the store staff. When visiting, we kindly ask you to follow the social distancing rule and maintain the 2 meter distance.

Hygiene procedures
At the same time, further measures are implemented, that include but are not limited to professional sanitization of the entire store, strict sanitization of devices post  use and guided trial and usage of protective equipment, such as masks and gloves, for both our store staff and consumers.


IQOS Care Team
 

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IH_CT_IQOSSupport-Covid19___Website_Tile_NewsLanding_Tile1_Grid1_Global_Desktop_Standard__v1_en-NA_MW__Image7005_a_0.jpg

March 25 2020

Take care, we care.

The well-being and safety of the community is important to us. With a sense of responsibility find some recommendations on how to best sanitize your IQOS:

Wipe the outside of the Pocket Charger, the Holder and the associated accessories with a wipe containing disinfectant (with 62-71% ethanol concentration). Dispose of the used wipes in a bin. Next, pull up the cap of the Holder and thoroughly clean the blade, the inside area of the Holder surrounding the blade and the whole extractor with the dedicated IQOS™ Cleaning Sticks. Dispose of the used Cleaning Sticks in the bin.

We are here for you. If you have any problems with your IQOS device, you can contact us at 0800 90 10 91 (free of charge in Austria). Our IQOS Care Team will find the most suitable and viable solution to assist you.

Take care, we care.
IQOS Care Team

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April 2 2020

IQOS tobacco heating system vs. e-cigarettes

IQOS tobacco heating system vs. e-cigarettes - what is the difference?

The IQOS tobacco heating system and e-cigarettes are both smoke-free alternatives to cigarettes for adult smokers who would otherwise continue to smoke or use other nicotine products.

Both are electronic devices, and do not generate smoke like cigarettes. But there is one feature that distinguishes the IQOS tobacco heating system from e-cigarettes: Contrary to vaporizing an e-liquid, IQOS heats real tobacco, producing tobacco vapor.

IQOS tobacco heating systems are to be used only with suitable tobacco sticks.

 

What are e-cigarettes?

E-cigarettes are electronic devices that enable a smoke-free alternative to cigarettes. In general, they are powered by a battery and heat e-liquids in order to generate an aerosol or what some users call vapor. The e-liquids may have various flavors and may contain nicotine.

 

How do e-cigarettes work?

There are many types of e-cigarettes. They differ in size, power, customization options, and even their ability to be reusable or disposable. However, most of them work on the same principle and with similar components.

 

The principle:

E-cigarettes heat and vaporize e-liquids in a wide range of temperature from 100⁰C - 250⁰C. They achieve this by drawing the liquid from a tank and putting it in contact with a battery powered heating element. When the liquid is evaporated it is drawn from the device thorough a mouthpiece.

 

The components:

The battery - The energy source for the whole device. In most cases it is rechargeable and provides power to the heating element and electronic components.

The tank - The container that is used to store the liquid until it is taken to the heating element or chamber. Some e-cigarettes use capsules or pods that are disposable.

The e-liquid - The mixture that is vaporized inside the e-cigarette. While there are many variants of the liquids, they usually contain propylene glycol, glycerin, nicotine, flavorings and various additives.

The heater - The set of components that draw the liquid toward the heating element and heat to vaporize. Most e-cigarettes use a “wick and coil” system. The wick naturally soaks the liquid and puts it In contact with the metal coil which is the part that heats.

The sensors and electric components - They control the heating and operation of the device. They range from simple push to activate buttons, LEDs and battery indicators.

The mouthpiece - The chamber or channel where the vaporized liquid drawn from the device.

 

Without question, the best decision is to quit tobacco and nicotine use altogether. While not risk-free, e-cigarettes are meant for adults who would otherwise continue to smoke or use other nicotine products. 

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This product is not risk-free - for adult use only.