iqos and tar

June 28 2021

Why does no tar form when using IQOS?

Tar. Many may only know the word from roadworks. But smokers should be acquainted with it and aware of its effects.

Tar – what is it?

Tar is the defined as all residues of cigarette smoke without water and nicotine. It develops when tobacco is burnt in conventional cigarettes. This process happens at temperatures up to 800°C and releases over 6000 chemicals, of which 100 are proven to be harmful.

Aerosol instead of tar

Your IQOS – other than cigarettes – uses the Heat-not-Burn Technology and only heats tobacco, instead of burning it. This does not release smoke, but an aerosol, which has a 95% reduced concentration of harmful substances compared to the smoke of regular cigarettes*. When using IQOS, no tar forms, but instead an aerosol residue. This, as well as the general functionality of your IQOS, can be observed clearly in experiments conducted with our Science Machine.

Conclusion

Tar is a mixture of harmful chemicals which forms through the combustion of tobacco. However, this cannot be observed when using your IQOS, a tobacco heater.

 

*”95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free. The tobacco used in this process contains nicotine, which is addictive. ​

READ MORE
6 differences between using IQOS and cigarettes

June 16 2021

6 differences between using IQOS and cigarettes

The search for a better alternative to smoking is often difficult. The best option is always to stop smoking altogether. For those who would not entirely stop smoking otherwise, IQOS offers a better alternative to smoking. In this article we want to offer a comparison between conventional cigarettes and your IQOS device.

 

1. Heating not burning: While cigarettes burn tobacco at over 600°C to partially even 800°C, your IQOS device heats tobacco up to only 350°C maximum. This is possible due to the heat-not-burn technology.

2. Aerosol instead of smoke: As your IQOS device does not burn tobacco as a regular cigarette does, but heats it instead, there is no smoke. Instead, your IQOS device produces only an aerosol.

3. 95% less harmful substances*: With the Heat-not-Burn Technology the pollution burden in the aerosol, which evolves when using your IQOS device, is 95% lower than in the smoke of a regular cigarette*.

4. No second-hand smoke: The effect on indoor air quality of using an IQOS device is comparable to that of burning candles. Therefore, people in the vicinity of smokers are not burdened by second-hand smoke.

5. Less teeth discoloration: Over the last years of IQOS research, scientists found that the use of an IQOS device leads to significantly less teeth discoloration compared to smoking regular cigarettes**.

6. No tar: When smoking a cigarette, a residue mass called tar forms. This contains thousands of pollutants, of which some are proven to harm human health. In contrast, when using IQOS there is no tar***, instead there is only aerosol residue.

 

In conclusion, cigarettes and IQOS differ from each other in multiple essential points. This article is meant to support in the search for better alternatives to smoking. Nonetheless, the responsibility lies in your hands – IQOS offers a better alternative to smoking. However, quitting smoking altogether is always the best choice.

 

 

*”95% less” means the average decline in concentration of several harmful substances (not nicotine) compared to the smoke of a reference cigarette (3R4F). This does not necessarily mean that the health risk is 95% reduced. IQOS is not risk free. The tobacco used in it contains nicotine, which is addictive. 

**Once teeth are discolored because of cigarette smoke, a shift to IQOS will not reverse these discolorations. That’s why this benefit of IQOS can be seen most clearly after a professional dental cleaning and a complete shift to IQOS. Source: non-clinical lab study conducted in Switzerland, according to which human teeth and the most commonly used dental composite, after being exposed to the IQOS aerosol, compared to teeth, that were exposed to the smoke of a standard reference cigarette (3R4F), showed significantly fewer discolorations. Contrary to conditions in the real world, teeth were not subjected to other discoloring substances, such as coffee, tea or wine, which may affect results. 

*** “Tar” means the composite weight of the residue of cigarette smoke without nicotine or water. Information: Even though IQOS does not produce tar, IQOS is not risk free and delivers nicotine, which is addictive.  

READ MORE
IQOS heating vs burning

June 17 2021

Heating instead of burning

Where there is smoke, there is usually fire. That is why a smoke free future cannot contain fire. In this article we will first look at the process of combustion in regular cigarettes and then show you the innovative technology your IQOS device is using instead. Got curious? Then let us take a look together at the science behind IQOS.

The problem of combustion

When a cigarette is lit, the compounds in it are heated to over 600° C degrees, when taking a draw even up to 800° C degrees. Combustion at such high temperatures releases up to 6000 different chemicals, 100 of which are proven to be harmful to human health. Furthermore, many people find an intense smell of smoke very unpleasant.

The IQOS solution: pollutant reduction through Heat-not-Burn Technology

In years of scientific research, a new technology, which heats tobacco instead of burning it, was developed for IQOS. The Heat-not-Burn Technology ensures that there is no combustion. This reduces harmful substances by up to 95%.*

When using IQOS, an aerosol – instead of smoke – occurs. Different scientific experiments have shown that indoor air quality does not deteriorate when an IQOS device is being used – the effect of your IQOS device on the quality of air inside a room is similar to the effect of burning candles. Therefore, no one in the smoker’s surrounding is being harmed or disturbed.

If you want to learn more about the science behind IQOS, we recommend the article “6 differences between using IQOS and cigarettes“.

 

 

*”95% less” means the average decline in concentration of several harmful substances (not nicotine) compared to the smoke of a reference cigarette (3R4F). This does not necessarily mean that the health risk is 95% reduced. IQOS is not risk free. The tobacco used in it contains nicotine, which is addictive.

READ MORE
indoor air quality

May 26 2021

IQOS & indoor air quality

Indoor smoking.

A burning cigarette gives off smoke that is dispersed into the air & absorbed by textiles, carpets & walls. Smoking indoors causes an increasing number of substances such as carbon monoxide, nicotine or various organic compounds – all which are found in the air*.

Air quality with IQOS.

According to scientists from the Technical University of Kaunas (Lithuania), smoke-free products affect indoor air quality 10 times less than cigarettes. The effects of these products on air quality are similar those of burning candles.

The science behind.

Scientists have investigated chemical substances which are released when using IQOS to determine the influence of heated tobacco on indoor air quality1.
The nicotine and acetaldehyde concentrations of aerosols from tobacco heaters are far below the limit values specified by the European Union**. Studies show that IQOS affects air quality significantly less than cigarettes.

READ MORE
spring lte news

May 25 2021

Shoot for the stars!
IQOS 3 DUO in the Moonlight Silver Limited Edition.

Inspired by night. Defined by day.

The bright colors of the day or the night’s cool elegance? This spring, IQOS 3 DUO users won’t have to choose.

The new Moonlight Silver Limited Edition of our IQOS 3 DUO will astound you by combining both qualities. For a limited time only, the IQOS 3 DUO shines in a luxurious silver tone with glistening silver pigments – a statement of modern elegance. Its brilliance speaks for itself, just like the gleaming stars in the night sky.
The Moonlight Silver IQOS 3 DUO device for 79€ as of May 25th (while stocks last).

New accessories for your IQOS 3 DUO

But after every night comes another day - and the stars of the day are those who showcase their personality in all of its colors. New Caps, Door Covers and Silicone Sleeves launching in Austria at the same time as the IQOS 3 DUO Moonlight Edition will help you do just that by shining in six unseen, vivid colors. Accessories in tidal blue, wild green, sunrise red, sunset lavender, cloud pink or aqua blue – you define your colors.
The new accessories collection will be available permanently as of May 25th.

Whether you exhibit the calm and elegance of the night or the vibrant energy of the day – with the mesmerizing IQOS 3 DUO in Moonlight Silver and its bold accessories you are always the star of the show.

Where can you find the Moonlight Silver Limited Edition?

The Moonlight Silver Limited Edition and its accessories in all six colorways are now available in our Online ShopIQOS Boutique and at the IQOS Partner Stores.

IQOS Boutique:

IQOS Boutique Kärntner Straße 16, 1010 Vienna

IQOS Partner Stores:

IQOS Partner Store Gablenzgasse 5-13/T.16 Lugner City, 1150 Veinna
IQOS Partner Store Bruno-Marek-Allee 21, Top 1a, 1020 Vienna
IQOS Partner Store Pragerstraße 93 – 99, 1210 Vienna
IQOS Partner Store Dr.Adolf Schärf Straße 5, 3100 Sankt Pölten

IQOS Partner Store, Schmidtorstraße 6, 4020 Linz

We are here for you

If you have any questions concerning the limited edition or the seasonal accessory collection, visit our FAQ section or don’t hesitate to contact the IQOS Care Team via phone (0800 90 10 91 – free within Austria) or e-mail ([email protected]).

What are you waiting for? Shoot for the stars by shining bright and showing your true colors!

READ MORE
heat not burn iqos

May 21 2021

The Heat-not-Burn Technology behind IQOS

Problem? Combustion. Solution? Heating.

Burning tobacco causes harmful or potentially harmful chemicals of which health officials link around 100 to smoke-related diseases. This is due to the high temperatures that can reach up to 800 ° C at the cigarette tip. We looked for a way to consume tobacco without burning it. The result is IQOS.

Dhe Heat-not-Burn Technology.

The IQOS Heat-not-Burn Technology is based on scientific research & tests. Numerous studies – including 18 non-clinical and 10 clinical – were conducted to evaluate this product. With the Heat-not-Burn Technology, IQOS heats the tobacco to up to 350 ° C - a temperature at which no combustion takes place. Where nothing is burned, there is also no smoke: instead, upon using IQOS, an aerosol is produced that contains 95%* fewer harmful or potentially harmful substances compared to cigarettes.

Important information: IQOS is not risk-free. It releases nicotine which is addictive.

Tobacco consumption with no combustion.

One of the IQOS key components is the heating blade in the Holder. It heats the tobacco & measures its temperature at the same time. This ensures that the limit of 350 ° C is never exceeded, i.e. that the tobacco is not burned like cigarettes.

READ MORE
world of iqos services

May 10 2021

The world of IQOS services

In February of this year Austria's first IQOS Boutique opened its doors. But what are the services awaiting IQOS customers at the IQOS Boutique (Kärntner Straße 16, 1010 Wien)?

Besides the possibility of experiencing all the IQOS devices and accessories up close, our Boutique also offer a series of services free of charge and performed by our expert personnel on-site. If you need technical support or a professional cleaning of your IQOS device, our experts at the IQOS Boutique are always here for you. They can fix your cleaning issue in no time with our stationary cleaning device, which was developed specifically for your IQOS device. For all our services you can also reserve exclusive appointments in advance.

At the IQOS Boutique our IQOS experts also demonstrate the technology behind IQOS in real time, using the Science Machine. Thus, the substantial difference between the smoke resulting from burning tobacco in a cigarette and heating tobacco in an IQOS device becomes visible.

Do you also want to experience the IQOS technology like never before and benefit from our IQOS-Services? Visit us at the earliest opportunity at the IQOS Boutique, located at Kärntner Straße 16 in the first district of Vienna.

 

The center of Vienna is more than a stone's throw away for you? No problem, our IQOS experts don't only assist you at the IQOS Boutique: At the six IQOS Partner Stores in Vienna, Lower Austria and Upper Austria our IQOS services await you as well. The available services at our IQOS Partner Stores range from a professional consultation and guidance to skilled cleaning of your device as well as integrated technical support. And of course, just as in our IQOS Boutique, all services in the IQOS Partner Stores are free of charge.

You possess a voucher? It can be redeemed both at the IQOS Boutique and the IQOS Partner Stores. Simply ask the tobacconist or the IQOS experts on-site.

 

What are you waiting for? Visit us now at the IQOS Boutique or in one of our IQOS Partner Stores and discover the world of IQOS services. We are looking forward to your visit!

These are the IQOS locations

IQOS Boutique:

IQOS Boutique Kärntner Straße 16, 1010 Vienna

IQOS Partner Stores:

IQOS Partner Store Gablenzgasse 5-13/T.16 Lugner City, 1150 Vienna
IQOS Partner Store Bruno-Marek-Allee 21, Top 1a, 1020 Vienna
IQOS Partner Store Pragerstraße 93 – 99, 1210 Vienna
IQOS Partner Store Dr.Adolf Schärf Straße 5, 3100 Sankt Pölten
IQOS Partner Store SCS, Ebene 1, Galerie 21, 2334 Vösendorf

IQOS Partner Store, Schmidtorstraße 6, 4020 Linz
 

 

READ MORE
lockdown 1 april iqos retail partner

April 1 2021

Lockdown (April 1st - May 2nd): Limited availability of services in IQOS Boutique and some IQOS Retail Partners

Another lockdown has been installed in the regions of Vienna, Lower Austria & Burgenland as of April 1st. Unfortunately, the regulations also affect the services of the IQOS Boutique and some IQOS Retail Partners, which will only be available to a limited extent.

As of April 1st, we will only be offering the following services in the IQOS Boutique:

Call & collect: Pick up your device directly from the IQOS Boutique. Simply call the IQOS Care Team on 0800 90 10 91 to make an appointment for the collection.

Drop & clean: You can still have your IQOS device professionally cleaned in the IQOS Boutique. Hand in your device to our IQOS experts - we will clean it for you and you can pick it up again within 15 minutes.

 

Unfortunately, we will no longer offer free device tests at the following 4 IQOS Partner Stores:

IQOS Partner Store Gablenzgasse 5-13/T.16 Lugner City, 1150 Wien
IQOS Partner Store Bruno-Marek-Allee 21, Top 1a, 1020 Wien
IQOS Partner Store Pragerstraße 93 – 99, 1210 Wien
IQOS Partner Store Dr.Adolf Schärf Straße 5, 3100 Sankt Pölten
IQOS Partner Store SCS, Ebene 1, Galerie 21, 2334 Vösendorf

Except for free device tests, these carry out all other services and have regular opening hours. More details on services & opening hours can be found here.

 

The following 3 IQOS Partner Points will no longer offer their services as of April 1st:

IQOS Partner Point Swatoschgasse 3 Merkur-Markt, 1110 Wien
IQOS Partner Point Liesinger Platz 1, Top 2, 1230 Wien
IQOS Partner Point Zehnergürtel 12 - 24, EKZ, 2700 Wiener Neustadt

However, IQOS devices and IQOS accessories can still be bought in these locations.

 

Comprehensive Covid-19 prevention measures

FFP2 masks are worn during client consultation. Customers also have to wear a mask and comply with the current legal requirements (e.g. mask of protection class FFP2, distance regulation and maximum number of people on the sales area).

We are here for you

All other IQOS IQOS Retail Partners are open for you. The list of IQOS Retail Partners in your area can be found here.
Our Online Shop is open for you around the clock: There you will find all the IQOS models available & an extensive range of IQOS accessories. Our IQOS Care Team is also available for you via Live Chat, e-mail ([email protected]) and phone (0800 90 10 91; free of charge within Austria) - daily between 9 a.m. and 9 p.m.

Take care, we care.

READ MORE
iqos boutique offen

February 24 2021

Austria's first IQOS boutique opens in Vienna!

On February 24th, our IQOS boutique in Austria opened its doors on Kärntner Straße 16 in Vienna’s 1st district. Discover the full IQOS range on 130m²: from IQOS 3 DUO and IQOS 3 MULTI to the diverse range of IQOS accessories.

Buy your IQOS Kit directly in the IOQS Boutique and benefit from the 30 day money back guarantee: If our tobacco heater has not convinced you, simply return it within the first 30 days and you will be refunded the purchase amount.​

The IQOS boutique has much more in store than just offering the full range of IQOS products. Visitors will benefit from individual advice and tailored services around IQOS. If you are not sure which model is the right one for you, our experts are here to help. Anyone who already uses IQOS and has questions about the device or wants to benefit from professional device cleaning will receive individual support. Find more information on the IQOS boutique here.

Comprehensive Covid-19 prevention measures 

All employees with direct customer contact are tested according to all applicable statutory regulation and are obliged to wear FFP2 masks during client consultation. The displayed products are disinfected on an hourly basis. Our customers must wear a mask as well as comply with the current government regulations (e.g., FFP2 face mask, distance regulation & maximum number of people on the sales area).   

The IQOS boutique in Vienna is one of around 230 boutiques worldwide, 149 of which are currently located in Europe.
IQOS is currently available in 64 markets across the world.

 

We are looking forward to welcoming you!

 

Update: 30.04.2021

READ MORE
AT stores

February 8 2021

The IQOS Retail Partners services are available again since February 8th.

In January, the nationwide lockdown was extended - and the regulations unfortunately also affected the services in the IQOS Retail Partners. 

However, the services in the IQOS Retail Partners are available again for you since February 8th:

IQOS services are available again at the following IQOS Partner Stores:

IQOS Partner Store Morawek, Gablenzgasse 5-13/T.16 Lugner City, 1150 Vienna
IQOS Partner Store Schiefer, Bruno-Marek-Allee 21, Top 1a, 1020 Vienna
IQOS Partner Store Helfert, Pragerstraße 93 – 99, 1210 Vienna
IQOS Partner Store Ensgraber, Schmidtorstraße 6, 4020 Linz
IQOS Partner Store Schwarzenbohler, Dr.Adolf Schärf Straße 5, 3100 Sankt Pölten

And these are the IQOS Partner Points where the IQOS services are available again:

IQOS Partner Point Kurt Rosar, Liesinger Platz 1, Top 2, 1230 Vienna
IQOS Partner Point Caroline Aumüller-König, Swatoschgasse 3 Merkur-Markt, 1110 Vienna
IQOS Partner Point Jutassy, Boschstrasse 6, 1190 Vienna
IQOS Partner Point Bleha, Zehnergürtel 12 - 24, EKZ, 2700 Wiener Neustadt
IQOS Partner Point Gabriela Wagner, Shopping Center Seiersberg 3, 8055 Seiersberg
IQOS Partner Point Karin Sabitzer, Eisenhandstraße 48, 4020 Linz
IOQS Partner Point Lukas Mark, Mandelsbergerstraße 1, 6020 Innsbruck
IQOS Partner Point Pribil, Mozartplatz 5, 5020 Salzburg

 

The complete list of IQOS Retail Partners can be found here.

Furthermore, our Online Shop is open for you around the clock: Here you will find all IQOS models available and our full range of accessories. Additionally, our IQOS Care Team is available to you via live chat, e-mail ([email protected]) and telephone (0800 90 10 91; free of charge within Austria) every day between 9 AM and 9 PM. 

READ MORE
IQOS oder Dampfen

December 22 2020

IQOS vs. vaping: What is the difference?

At present, there are a great many alternatives to cigarettes for adult smokers. Nonetheless, the differences between the many variants are not always clear, nor indeed does everyone understand the use and purpose of such alternatives. This is why, below, we will explain the difference between the traditional manner of consuming tobacco and IQOS, a better alternative to traditional cigarettes.

What is the difference between IQOS and traditional cigarettes?

The main difference between using IQOS and consuming traditional cigarettes is combustion. When a cigarette is lit, combustion is generated, where the tobacco reaches a temperature of more than 600°C, which produces smoke and ash. Yet in the case of IQOS, the tobacco is not burnt, but instead heated. Thanks to the Heat-Not-Burn technology, the tobacco is heated to an optimal temperature of up to 350°C, avoiding its burning.
This allows IQOS to replace the disturbance of cigarette smoke and odor with tobacco vapor, which dissipates more quickly than cigarette smoke. In turn, it leaves less of an odor in furniture and fabrics than cigarettes and means it is less likely to bother those around you. Additionally, as there is no lit tip, with IQOS there is also no risk of burning those around you, nor pets, clothes or furniture.

How is IQOS different from electronic cigarettes?

Although IQOS is frequently compared with vaping, it is actually a very different device to electronic cigarettes. IQOS is not an electronic cigarette as, differently to these types of products, it does not use liquids. IQOS is used with units of tobacco for specifically designed for heating. The IQOS Heat-Not-Burn Technology controls the temperature of the device heating blade, a highly sophisticated element made of ceramic, platinum, gold and silver, which prevents the tobacco from burning. Ultimately, differently to electronic cigarettes (which use a resistance, a battery to heat and vaporize a liquid solution), IQOS incorporates innovative technology used to heat units of real tobacco.
These units of tobacco for heating contain nicotine. Nicotine is addictive and can cause side effects similar to those associated with other products that contain nicotine: please read this important information about IQOS.

IQOS is not a tool designed to help smokers stop consuming tobacco; but it is a better alternative for adult smokers who would otherwise continue to smoke cigarettes. 

The design of IQOS.

Additionally, IQOS flaunts a fine, elegant design that has been awarded international prizes and which is, above all, easy to use, making it an elegant, user-friendly device, suitable for carrying with you anywhere.

Where can IQOS devices be found?

  • In the Online Shop of the IQOS website a full range of IQOS products is available, designed for adult smokers.
  • At authorized IQOS Retail Partners. Visit the Store Finder of our website to find your nearest IQOS Retail Partner.

If you are still not sure and would like a trial period before buying it, we give you the option of trying out IQOS for 14 days, completely free of charge.

READ MORE
smoking alternatives with & without tobacco

December 17 2020

Smoking alternatives with & without tobacco

There are many alternatives out there today available for adult smokers, and each have different features and functions. Some adult smokers may have the tendency to wrongly group all smoking alternatives under one category: “e-cigarettes”. However, did you know that e-cigarettes are actually only one type of smoking alternative, specifically referring to a type of smoke-free alternative that does not contain tobacco? And did you also know that there are other types of smoking alternatives that exist beyond e-cigarettes, which contain real tobacco? Let’s take a look at these different options.

E-cigarettes: the tobacco-free alternative.

Electronic cigarettes – also called e-cigarettes or vapes – are one type of alternative to smoking. The key thing to note about e-cigarettes is that they do not utilize tobacco. Rather, they heat e-liquids (sometimes called vaping liquid), which evaporates, producing a vapor that is drawn from the device through a mouthpiece.
No combustion occurs when a legal-aged user draws from an e-cigarette, as nothing actually burns. While there is vapor, there is no smoke. This is why e-cigarettes are sometimes referred to as a smoke-free alternative to cigarettes. In addition, the e-liquids utilized in e-cigarettes can come with or without nicotine, and generally come in various flavors, including tobacco flavor. So, while there may be e-liquids that produce a vapor that tastes like tobacco, e-cigarettes with real tobacco do not exist.

Tobacco heating systems: the smoke-free alternative.

As the name suggests, a tobacco heater is not used to burn tobacco, but to heat it. Tobacco sticks with specially processed tobacco are inserted into the device, where the Heat-not-Burn technology ensures that the tobacco is heated to a controlled temperature at which it does not burn and therefore does not produce smoke and ash.

Tobacco heating system or e-cigarette?

For adult smokers, it is a question of personal preference whether they opt for the e-cigarette or the tobacco heater. Both are smoke- and ash-free, but with the tobacco heater, as already mentioned, tobacco is heated, while the e-cigarette uses a liquid.

 

COMPARE ALL IQOS MODELS

 

WICHTIGE INFORMATION: IQOS IS NOT RISK-FREE.

READ MORE
wie iqos funktioniert

December 15 2020

Not an e-cigarette? How IQOS works.

At first glance, IQOS may seem like an electronic cigarette - but it is not. Below we will provide you with a clear, concise explanation of everything you need to know about how IOQS works (keyword: Heat-not-Burn technology) and why IQOS is a better alternative to smoking cigarettes.

What are electronic cigarettes?

Electronic cigarettes or “vaporizers” are electronic inhalation systems. They work with a small battery and a heating unit (atomizer), which heats a liquid solution that is then converted into vapor. They were originally designed to simulate and/or replace the consumption of traditional cigarettes.

What is IQOS?

IQOS is a different alternative, an electronic device that heats tobacco instead of burning it. Designed with rounded lines and featuring advanced Heat-Not-Burn Technology, it is an elegant, intuitive, very much user-friendly device. Here at Philip Morris International, we have launched this revolutionary device for adult smokers looking for an alternative to the traditional cigarette.

Not liquids, but sticks: What distinguishes IQOS from the electronic cigarette.

The main difference as compared with electronic cigarettes is that IQOS does not heat a liquid solution; rather it was conceived to be used with a specially designed, heated tobacco stick.

What are the liquids used with electronic cigarettes?

Electronic cigarettes are filled with liquids, which are responsible for generating the vapor inhaled by its consumers. The operating procedure is simple: by heating the liquid, it is transformed into vapor, hence the term “vape” or “vaping”. Many people ask if electronic cigarettes contain tobacco and the answer is no: instead of tobacco, they use liquids that, although not containing tobacco may contain nicotine, depending on the liquid chosen.

The main components of these liquids are:

  • propanethiol and ethanol
  • vegetable glycerine
  • optional nicotine, at different percentages, depending on the liquid
  • food-type flavorings.

The liquids are available in a wide range of different flavors and in some the percentage of desired nicotine can also be chosen.

No smoke, no fire, no ash & co.: about IQOS.

IQOS has many advantages, including the fact that it does not produce smoke nor a large cloud of vapor, but rather a tobacco aerosol that disperses quickly. Another major difference between electronic cigarettes and IQOS is the Heat-Not-Burn Technology. Following years of research and development, at Philip Morris International we have finally managed to replace tobacco combustion with its heating.
IQOS Heat-Not-Burn Technology has been designed to control the temperature of the device heating plate so that tobacco is heated to an optimum temperature of up to 350°C, with no need to burn the tobacco, which is what instead happens in traditional cigarettes. One of the major differences between traditional cigarettes and IQOS is that with IQOS there is no combustion, meaning that there is no risk of burning people, pets, clothes or furniture around you. It also generates no smoke or ash and has a less persistent odor than traditional cigarettes.
In short, it’s a better alternative to continuing to smoke cigarettes.

You wish to try IQOS?

No problem, you can test IQOS for 14 days for free before buying. Request your free trial here.

Where to buy IQOS.

The best way to buy an IQOS device is via the Online Shop, where you can see all the options made available by IQOS to adult smokers. Another alternative is to visit our selected IQOS Retail Partners. You can use our Store Finder to find an IQOS Retail Partner nearby.

 

Please note: Neither IQOS nor electronic cigarettes are risk-free. But both electronic cigarettes and IQOS are better alternatives to smoking traditional cigarettes. The heating, whether of liquids like with electronic cigarettes or of tobacco sticks like with IQOS, is always better than the combustion process which creates amongst others smoke and ash.

READ MORE
Three differences between IQOS and vaping

December 10 2020

Three differences between IQOS and vaping

We’ve heard this question time and time again – is IQOS a vape? The answer? While both options are smoke-free alternatives to cigarettes for adult smokers – no, IQOS is not a vape! Find below the biggest differences between IQOS and vaping.

1. Heat-not-Burn technology.

IQOS is part of a category of products called heated tobacco. These products utilize innovative tobacco heating systems, such as IQOS’s Heat-Not-Burn technology to heat tobacco instead of burning it. In comparison, vapes – also called e-cigarettes - work by heating and then vaporizing e-liquid, or vaping liquid.

2. Real tobacco.

IQOS utilizes specially designed tobacco sticks. The precise heating of these tobacco sticks works to not burn tobacco. On the other hand, vapes do not utilize real tobacco; instead, they utilize a vaping liquid available in a variety of flavors at vape shops. Vaping liquids come with or without nicotine.
Important: Tobacco sticks are not risk-free. It delivers nicotine, which is addictive.

3. Product variety.

Currently there are several different IQOS heated tobacco devices to choose from – such as IQOS 3 DUO, IQOS 3 MULTI, IQOS 2.4 PLUS. Some IQOS devices have a separate Holder and Pocket Charger, while others have those components integrated as an all-in-one device. These different options allow IQOS adult users to select what best suits them.

 

IQOS is not a vape, but IQOS is a better alternative to cigarettes. It is known that the majority of harmful chemicals in cigarette smoke comes from burning tobacco. Unlike cigarettes, IQOS does not burn tobacco and therefore produces no smoke. Switching completely to IQOS is less harmful than continuing to smoke. IQOS emits on average 95% lower levels of harmful chemicals* compared to cigarettes. Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

 

COMPARE ALL IQOS DEVICES

 

WICHTIGE INFORMATION: IQOS IS NOT RISK-FREE.

 

* Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

READ MORE
iqos weihnachtliche angebote

December 8 2020

Exclusive Christmas offers for your IQOS 3 DUO throughout the cold season

Our IQOS 3 DUO Christmas offers: Exclusively between 01.12. and 31.12.2020.

Between December 1st and 31st IQOS offers exclusive Christmas specials for the IQOS 3 DUO, our most versatile device. It can be customized in many ways and that’s why, for a limited time only, when purchasing an IQOS 3 DUO you will receive a free IQOS™ Silicone Sleeve or IQOS™ Fabric Sleeve.

In addition, we also offer further reduced sets of accessories of all kinds - choose from IQOS™ Caps, Door Covers and Sleeves in a wide range of colors!

 

What and where? The IQOS Christmas offers in detail.

The following IQOS Christmas offers are available exclusively between December 1st and 31st:
When you buy an IQOS 3 DUO we gift you an IQOS™ Silicone Sleeve¹ in your favorite color - available in our Online Shop²  and at all IQOS Retail Partners.

Instead of the Silicone Sleeve, you can also choose your favorite IQOS™ Fabric Sleeve¹ for your IQOS 3 DUO in the Online Shop²

and at the following IQOS Retail Partners:

We also offer two Christmas accessories bundles:

The first one consists of an IQOS™ Fabric Folio¹ in four colors, a handy IQOS™ Mini-Tray¹ of your choice and an IQOS™ Cleaning Tool¹ for only 23€ (you save 5,80€) - The set is available in the Online Shop² as well as at the above mentioned IQOS Retail Partners.

The second is a combination of the IQOS™ Door Cover¹ and IQOS™ Cap¹ in the color of your choice for only 14€ (you save 8,90€) - so that you can make your IQOS 3 DUO your very own. Or you make it a present, and add it to an IQOS 3 DUO you give to a special someone as a gift this Christmas. Available exclusively in our Online Shop².

 

IQOS 3 DUO offers can also be combined with discount and voucher codes.

Good to know: Our IQOS Christmas offers can also be combined with discount and voucher codes - both in the Online Shop² and at selected IQOS Retail Partners. Visit our Store Finder to find a suitable IQOS Retail Partner in your area.

 

1. Only while stocks last.

2. Delivery time is usually 1-3 working days. If we receive your order before 2pm on a working day, it will be dispatched the same day and sometimes delivered the next working day. Due to the current situation delivery time may vary.

READ MORE
IQOS vs. e-cigarettes

December 3 2020

IQOS vs. e-cigarettes

IQOS is not an e-cigarette, it is a heated tobacco device. While both e-cigarettes and IQOS are smoking alternatives, they are different. IQOS heated tobacco devices and e-cigarettes are both smoke-free alternatives to cigarettes for adults who would otherwise continue to smoke or use other nicotine products. Both are electronic devices, and do not generate smoke like cigarettes. But there is one feature that distinguishes IQOS tobacco heating system from e-cigarettes: Contrary to vaporizing an e-liquid, IQOS heats real tobacco.

What are e-cigarettes and how do they work?

E-cigarettes are electronic hand-held devices that are smoke-free alternative to cigarettes. In general, they are powered by a battery and heat e-liquids in order to generate an aerosol or what some users call vapor. The e-liquids may have various flavors and may contain nicotine.
There are many types of e-cigarettes. They differ in size, power, customization options, and even their ability to be reusable or disposable. However, most of them work on the same principle and with similar components.

The principle of e-cigarettes.

E-cigarettes heat and vaporize e-liquids in a wide range of temperature from 100⁰C - 250⁰C. They achieve this by drawing the liquid from a tank and putting it in contact with a battery powered heating element. When the liquid is evaporated it is drawn from the device thorough a mouthpiece.

The components of an e-cigarette.

The battery - The energy source for the whole device. In most cases it is rechargeable and provides power to the heating element and electronic components.

The tank - The container that is used to store the liquid until it is taken to the heating element or chamber. Some e-cigarettes use capsules or pods that are disposable.

The e-liquid - The mixture that is vaporized inside the e-cigarette. While there are many variants of the liquids, they usually contain propylene glycol, glycerin, nicotine, flavorings and various additives.

The heater - The set of components that draw the liquid toward the heating element and heat to vaporize. Most e-cigarettes use a “wick and coil” system. The wick naturally soaks the liquid and puts It In contact with the metal coil which is the part that heats.

The sensors and electric components - Control the heating and operation of the device. They range from simple push to activate buttons, LEDs, battery Indicators or to advanced flow sensors.

The mouthpiece - The chamber or channel where the vaporized liquid drawn from the device.

What is IQOS and how does it work?

IQOS is a heated tobacco device developed by Philip Morris International that uses an innovative tobacco heating system called Heat-Not-Burn Technology. This type of tobacco heating technology heats tobacco instead of burning it – which is what happens with cigarettes.

Tobacco sticks are inserted onto a ceramic blade in the IQOS device, which heats the tobacco from the inside. The tobacco does not burn, as it does when smoking cigarettes. Rather, the tobacco heats to a maximum of 350⁰C – much lower than cigarettes, which burn at temperatures above 600⁰C. While both e-cigarettes and IQOS are smoke-free alternatives, with IQOS, a legal-aged user gets a tobacco experience with no fire, no ash and no smoke. While IQOS heated tobacco is not risk free, it emits on average 95% lower levels of harmful chemicals compared to cigarettes*, and allows IQOS adult users to experience tobacco with less chances to bother people around them.

Our three IQOS models

Currently, there are several options of IQOS devices to choose from – such as IQOS 3 DUO, IQOS 3 MULTI and IQOS 2.4 PLUS.
Some IQOS heated tobacco devices have a separate Holder and Pocket Charger, while others have those components integrated as an all-in-one device. These different options allow adult users to select IQOS heated tobacco device that best suits them.

 

COMPARE ALL IQOS MODELS

 

IMPORTANT INFORMATION: IQOS IS NOT RISK-FREE.

 

* Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

READ MORE
mythen iqos

December 1 2020

Eight myths about IQOS

Are you an adult smoker who is considering the switch from cigarette smoking to the IQOS tobacco heating system? In the information age we can find claims that may need to be separated from reality. Here we bust some of the most common myths around IQOS.

1. MYTH: IQOS burns tobacco.

TRUTH: Traditional cigarettes burn tobacco - IQOS heats tobacco. Therefore, unlike cigarettes, IQOS has no risk of burning others around you, pets, clothes, and furniture as there is no lit end.

2. MYTH: Heated tobacco produces smoke.

TRUTH: The IQOS tobacco heating system is the leading smokeless and non-combustible product in our current smoke-free products portfolio. Unlike cigarettes, IQOS is used to heat specially designed tobacco sticks without burning the tobacco; thanks to its heating system, the device does not produce smoke, but rather vapor. This means that IQOS produces less smell than cigarettes. Additionally, when using IQOS, the tobacco vapor dissipates more quickly than cigarette smoke.

3. MYTH: I can use IQOS without nicotine.

TRUTH: IQOS is an electronic device that does not contain tobacco or nicotine. However, IQOS is used with specially designed tobacco sticks that contain nicotine, an addictive substance that occurs naturally in tobacco and is not added artificially to the tobacco units. It’s important to be aware that the use of IQOS is not without risk. The best way to reduce tobacco-related health risks is to stop using tobacco and nicotine products altogether.

4. MYTH: I can use traditional cigarettes with my IQOS device.

TRUTH: You can’t use traditional cigarettes with your IQOS device. Instead, you should use the tobacco sticks which have been specifically designed to be heated, not burned.

5. MYTH: The IQOS tobacco heating system is the same as an electronic cigarette (e-cigarette).

TRUTH: No, IQOS is not an electronic cigarette (e-cigarette). IQOS heats tobacco to generate a nicotine-containing vapor while electronic cigarettes (e-cigarettes) produce a vapor that usually contains nicotine without using tobacco. Both categories are alternatives to smoking which eliminate tobacco combustion when it’s used. However, the difference is that IQOS uses tobacco while electronic cigarettes (e-cigarettes) do not.

6. MYTH: IQOS is a tool to quit smoking or reduce your tobacco consumption.

TRUTH: No, IQOS is not designed or intended for adult smokers who want to stop consuming tobacco or nicotine. IQOS is a better alternative for adult smokers who would otherwise continue to smoke or consume products with nicotine. But what does IQOS do? It heats tobacco instead of burning it, and in doing so, adult smokers who decide to switch to IQOS can get rid of many of the inconveniences related to traditional cigarettes, such smoke and ash, among others.
If you are wondering if IQOS less toxic than cigarettes, various studies, both done internally as well as independently, show that IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes.*

Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.

*Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

7. MYTH: IQOS stands for ‘I Quit Ordinary Smoking’

TRUTH: It doesn't mean that. Why is it called IQOS? It's not an acronym, but a brand name that was created to express an innovation and technology that, together with advanced science, would signal a turning point.

8. MYTH: IQOS is pronounced as if it were an acronym.

TRUTH: IQOS, how is it pronounced? Its pronounced according to English phonetics (/ˈaɪkoʊs/ EYE-kohs).

READ MORE
iqos 3 duo warm white

November 26 2020

Heated tobacco vs. e-cigarettes: What’s different?

The first time you heard of heated tobacco devices, did you perhaps think that they were the same thing as electronic cigarettes? While both products are electronic, smoke-free alternatives for legal-aged smokers, there are some key differences to be aware of when making a choice between IQOS heated tobacco vs. e-cigarettes.

What are e-cigarettes or electronic cigarettes?

Electronic cigarettes are one type of alternative to smoking. They are handheld devices that come in various sizes, with customization options. Some e-cigarettes are disposable, while others can be reused. In general, e-cigarettes heat e-liquids in order to generate an aerosol, also called a vapor. Those adults who use e-cigarettes also use the e-liquids, which come in various flavors, and mostly contain nicotine.

Electronic cigarettes heat and vaporize e-liquids between a wide range of temperatures – it could be anywhere from 150° C to 250° C. The e-liquid is drawn from the tank of the e-cigarette and put into contact with a battery powered heating component. Heating the liquid makes it evaporate, and when that happens, it can be drawn from the device through a mouthpiece.

What is IQOS heated tobacco?

IQOS is a heated tobacco device developed by Philip Morris International that uses an innovative tobacco heating system called Heat-Not-Burn Technology. This type of tobacco heating technology heats tobacco instead of burning it – which is what happens with cigarettes.
With IQOS, a specially designed tobacco stick is inserted into the IQOS Holder and onto a heating blade, with a heating temperature controlled to reach 350° C. Like this the tobacco is heated from the inside of the tobacco stick, releasing no fire, no ash, and no smoke.

Heated tobacco vs. e-cigarettes: the difference.

So, if you are looking for an alternative to smoking cigarettes, how do you choose between IQOS heated tobacco vs. e-cigarettes? While they are both electronic alternatives to smoking, the key differentiator between the two is this: IQOS’s tobacco heating system heats processed tobacco, while e-cigarettes vaporize an e-liquid.

 

EXPLORE IQOS HEATED TOBACCO DEVICES

 

IMPORTANT INFORMATION: IQOS IS NOT RISK-FREE.

READ MORE
iqos, a smoke-free alternative

November 24 2020

IQOS, a smoke-free alternative?

Smoking has an effect on various day-to-day aspects which range from personal hygiene and aesthetics - it stains teeth and fingers - to more social aspects - the smell that lingers on clothes, hair and breath or the smoke that may bother those around them. The best choice is to stop using tobacco and consuming nicotine entirely and this is why there are so many different products and methods available to help people quit smoking, like the nicotine patches and gum that can be found in pharmaceutical establishments.
IQOS is not among these types of products; it is not designed to help consumers to quit smoking.
Nonetheless, IQOS can be considered a better alternative to traditional cigarettes and a better option for those continuing to smoke, due to its many benefits. It is important to remember that IQOS is a device intended for adult smokers (1) only, who would otherwise continue to consume tobacco and who can, if they make the switch completely to IQOS, improve their everyday lives – because it creates no ash and produces no cigarette smell.

We present you: The Heat-not-Burn Technology.

This innovative system does not burn the tobacco - IQOS heats the tobacco to a controlled temperature of up to 350ºC, thanks to a heating blade inside the device that controls the temperature. At first sight, heating or burning tobacco may appear to be an unimportant detail, but in actual fact, it is the key to everything. As the tobacco does not burn, IQOS generates no smoke, instead producing a nicotine-containing vapor – not smoke – that dissipates more quickly than traditional cigarette smoke and which is much less dense. Additionally, IQOS produces no ash and differently to cigarettes, as there is no fire involved, there is also no risk of burning those around you, nor pets, clothes or furniture.

You wish to test IQOS?

If you are not sure that you want to make the definitive change, you can try out first-hand the advantages of IQOS with a free 14 days trial. Go to the TRY section of the website and discover the benefits of trying IQOS free of charge for 14 days.

 

(1) Important information: IQOS is not risk free; it is not intended for non-smokers, children and other vulnerable people (pregnant or breast-feeding women, diabetics and those with heart problems or severely high blood pressure).

READ MORE
iqos attraktive angebote

November 20 2020

Exclusive IQOS offers – from 27.11. until 30.11.2020

Over 10 years of scientific research and technological expertise have made a better alternative to smoking a reality. Today we are making the transition to a future without ashes and smoke even easier. So, why not change now?

In fact, right now would be a good time: Exclusive IQOS offers await you from Friday, November 27th to Monday, November 30th : In our Online Shop and at participating IQOS Retail Partners.

What’s in there for me?

The elegant IQOS 3 DUO Kit is available for only 69€ (instead of 99€), the classic IQOS 2.4 PLUS Kit for only 49€ (instead of 69€). In addition, selected accessories – such as sleeves, folios or car chargers – are 30% off. Only between November 27th and 30th – stay tuned!

READ MORE
iqos heizblatt

November 12 2020

Your IQOS heating blade broke? This is what you need to do

In order to understand how IQOS works and use it correctly, it is important that you understand what it houses and how this revolutionary electronic device works.

Why is the heating blade so important?

The heart of IQOS houses the heating blade made from ceramic and elements of platinum, gold and silver. This blade is part of the sophisticated Heat-Not-Burn Technology, whose main function is to heat the units of tobacco for heating in a controlled manner, thereby assuring that the temperature of 350ºC is not exceeded. If we want to ensure its optimal function at all times, it is very important not to damage it. Below, we will explain how to monitor its condition and avoid possible damage.

How to see if your IQOS heating blade is broken.

1. Remove the Cap from your device..

2. Check the condition of the blade.

3. If the tip is missing, or the blade is twisted or broken, it is probably damaged.

Such damage may be caused by incorrect device use or cleaning. In order to make sure that it is the heating blade and not something else that is malfunctioning in your device, contact our IQOS Care Team daily between 9AM and 9PM via:

  • Live Chat (bottom right of our web page)
  • e-mail at [email protected]
  • phone at 0800 90 10 91 (free of charge within Austria)

How to prevent your IQOS heating blade from breaking.

The heating blade is the real heart of your device; correct use and cleaning will keep it safe from any damage or breakage so take the following advice and enjoy your IQOS to the best of its performance.

1. Make sure that you are using your IQOS device correctly.

Insert the unit of tobacco for heating up to the filter line and press the device button to activate the heating blade. Never twist the unit of tobacco for heating inside your IQOS. Before starting to use IQOS, press the button until it vibrates and wait until the white light stays. In this article we explain how to use, charge and clean your IQOS.

2. Make sure that you clean the device and in particular your IQOS heating blade.

It is recommended to clean the device after 20 uses. Before cleaning it, it must have cooled completely.

3. Use the IQOS Cleaning Tool & Cleaning Sticks.

It is very important to use the IQOS Cleaning Tool and not any other tools, as they may damage the device and break the heating blade. Once the device has cooled, position the Cleaning Tool and twist carefully. Lastly, use a IQOS Cleaning Stick to gently clean around the heating blade.

IQOS Care Team services and device replacement options.

It is a pleasure for us to assist you throughout your IQOS experience and this is why we are pleased to provide you with our IQOS Care Team, where our experts can help you solve any doubts and problems. If your device is still under our voluntary warranty and your problem is covered by it, we will be only too happy to offer you a replacement device via our rapid replacement service, where, in case of coverage, your device is being exchanged mostly within 3 hours.
Contact our IQOS Care Team every day between 9AM and 9PM to find out more about the coverage offered and how to have your device repaired. You can talk to the IQOS Care Team via Live Chat (bottom right of our web page), e-mail ([email protected]) or phone (0800 90 10 91) – they will be happy to assist to your query.

READ MORE
iqos smoke-free alternatives

November 10 2020

Smoke-free alternatives

Adult smokers today have the option of exploring different experiences than smoking cigarettes.

What are the different options for smoke-free alternatives?

Two of the main groups of smoking alternatives available in Austria are: heated tobacco, or “Heat-Not-Burn” products, and e-cigarettes.

1. Heated tobacco products as a smoke-free alternative

Heated tobacco, or “Heat-Not-Burn” devices are smoke-free alternatives. Heated tobacco devices utilize specially designed tobacco sticks. The tobacco sticks are then inserted into the device, where innovative technologies heat the tobacco to specific temperatures, but never high enough to cause the tobacco to burn. As with e-cigarettes, there is also no smoke produced with heated tobacco. Some Heat-Not-Burn devices utilize an external heating source, meaning the tobacco stick is heated all the way around, from the outside. In this instance, the tobacco is not heated first; rather, the paper around the tobacco stick is heated first. Other Heat-Not-Burn devices, such as IQOS, contain a ceramic blade. A designated tobacco stick is inserted directly onto the blade, and the blade heats the tobacco directly from the core. This allows the tobacco to be heated first, before the paper.

2. E-cigarettes (electronic cigarettes) as a smoke-free alternative

E-cigarettes are another kind of smoking alternative, but they do not utilize real tobacco. They are electronic products that heat and vaporize e-liquids instead, in a wide range of temperatures, from 150° C to 250° C. Most utilize a system called “wick & coil”, where the wick draws the e-liquid, which contains flavors and partially nicotine, onto a coil element to heat it and create a vapor. The vapor is drawn from the device through a mouthpiece. There is no smoke.
E-cigarettes are also sometimes called “vapes” or “vaping systems”. Some of these have an open tank system that is fully customizable. Other e-cigarettes have closed vaping systems, where they are either single-use, rechargeable, or contain cartridges.

How are smoke-free alternatives different than smoking cigarettes?

The main difference between alternatives like e-cigarettes or heated tobacco and smoking cigarettes lies in exactly what makes the alternatives “smoke-free”: it is due to a lack of combustion – or burning of the tobacco.
Cigarettes must be lit to be smoked, and lighting a cigarette causes combustion. The lit end of cigarettes can reach temperatures around and above 600 degrees C, causing the tobacco to burn, and it is known that the majority of harmful chemicals in cigarette smoke comes from this combustion.
On the other hand, smoke-free alternatives like e-cigarettes and heated tobacco eliminate combustion all together. With e-cigarettes, there is no tobacco involved, and therefore, no burning. With heated tobacco products, the tobacco sticks used in these devices are heated to specific temperatures without burning it. For example, IQOS heats tobacco to temperatures up to 350° C. As a result, no smoke is produced, only a tobacco vapor. With the burning removed, IQOS emits on average 95% less harmful chemicals compared to cigarettes*. However, it does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.
The elimination of combustion in smoke-free alternatives also come with other benefits compared to smoking cigarettes – IQOS produces no ash and does not produce smoke. Without a lit end, IQOS has no risk of burning others around you, clothes, or furniture.

All these reasons make IQOS a better alternative for adult smokers.

 

COMPARE ALL IQOS DEVICES

 

IMPORTANT INFORMATION: IQOS IS NOT RISK-FREE.

 

* Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

READ MORE
History of IQOS Heated Tobacco Products

November 5 2020

The history of IQOS heated tobacco products

The history of heated tobacco products dates back decades. The idea of heating tobacco instead of burning it has been around since the 1980’s. However, the first heated tobacco brands, along with their heated tobacco products, failed to offer a suitable alternative for adult smokers.

How did IQOS get started as a heated tobacco brand?

At Philip Morris International, we want to provide over a billion adult smokers all over the with better options than continued smoking. And that is how IQOS, our heated tobacco device, got started.
The first IQOS devices date back to November 2014, when the innovative Heat-Not-Burn techonlogy was launched in Japan and Italy. Gradually, IQOS rolled out to other countries and is available now in 61 countries.
However, the history of IQOS dates back to 2008, when Philip Morris International first started working towards providing alternatives for smoking. Our commitment is the result of many years of careful deliberation, backed up by a substantial research and development program.

Over USD 7 billion invested in research, science and development.

IQOS is part of our portfolio of smoke-free products, for which PMI invested over USD 7 billion and more than 10 years of research and product development. At the same time, more than 400 scientists and engineers collaborated on the development and assessment of smoke-free products.
So far, more than 11 million adult smokers have chosen to switch to IQOS and leave cigarettes behind*. And it’s no wonder! There are many reasons for adults who would otherwise continue to smoke or use other nicotine products to make the decision for IQOS. It delivers real tobacco without fire, ash and cigarette smoke smell. IQOS also emits 95% less harmful chemicals compared to cigarettes**.


Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free. All these benefits are what ultimately make IQOS a better choice than continued smoking. /em>

There are currently three IQOS Heat-Not-Burn devices you can choose from:

You can find all of our heated tobacco devices online at iqos.com or at any of our IQOS Retail Partners. To find an IQOS Retail Partner near you, use the Store Finder on our website.

 

IMPORTANT INFORMATION: IQOS IS NOT RISK-FREE.

 

* Source: PMI Financials or estimates, IQOS user panels and PMI Market Research. Status as of March 2020. IQOS users who have completely quit cigarettes and for whom tobacco sticks represent more than 70% of their past 7-day tobacco consumption.

** Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

READ MORE
IQOS reparieren und ersetzen

November 3 2020

How to replace or repair your IQOS device

IQOS is manufactured with high quality materials and cutting-edge Heat-Not-Burn Technology. As it is an electronic device it requires care - but this does not mean that incidents are not possible. Nonetheless, this is nothing to worry about as the purchase and registration of the IQOS device comes with a warranty, an extensive technical service and an international assistance service to help you with any incident that may involve your device.

The important thing is not to attempt to fix it yourself or have unofficial services do so, as this may irreparably damage your device. Below we will provide you with a full explanation of everything you need to know about the most common IQOS problems, repairs and spare parts.

What to do if your IQOS has a problem?

First of all, make sure that your IQOS really does have a problem by running through the steps of our online self-diagnosis tool:

  • Find out what is happening to your IQOS 3 DUO device
  • Find out what is happening to your IQOS 3 device
  • Find out what is happening to your IQOS 3 MULTI device
  • Find out what is happening to your IQOS 2.4 PLUS device

If your IQOS device is still malfunctioning after having followed all the steps given in our online self-diagnosis tool we suggest you contact the IQOS Care Team through any of our support channels, or visit the nearest IQOS Retail Partner which offers support services.

You can contact us via:

  • Live Chat, where you can send a message and we will answer you immediately. Go to the IQOS website and in the bottom right-hand corner of the screen, you will find the live chat icon; click there and explain your doubts. This service is available from Monday to Sunday, from 9AM to 9PM.
  • E-mail, by writing us your doubts at [email protected] This service is available from Monday to Sunday, from 9AM to 9PM.
  • You can also call our hotline number 0880 90 10 10 91 from Monday to Sunday, from 9AM to 9PM.
  • Go to the website and find the nearest IQOS Retail Partner in the Store Finder.

What are the most common problems with IQOS?

Two of the most common problems with IQOS devices are:
- Broken heating blade: This part is the heart of the device and the most delicate part. Incorrect use or cleaning can damage it. If the plate has no tip, is twisted or broken, the IQOS will not function perfectly. This is what you should do if you believe that the heating blade is broken.
- IQOS does not turn on: Follow the steps given in the IQOS user guide to reset your device; if it still does not turn on, something has gone wrong. In these cases, we always advise our customers to contact our IQOS Care Team or go to the nearest IQOS Retail Partner.

Why buy spare parts for IQOS?

All IQOS parts have been manufactured in accordance with high quality and safety standards. Due to the complexity and advanced technology employed, parts like batteries and heating blades are not sold or marketed separately. It is important to consider that IQOS is the result of many years of research with science and technology having come together to create the advanced Heat-Not-Burn technology that can heat the tobacco without burning it, at an optimum temperature that does not exceed around 350ºC.

Due to its advanced technology, IQOS boasts very sophisticated elements by which to ensure its correct function. As it is a long-lasting electronic device, IQOS requires a powerful energy source. Additionally, the heating blade, the very heart of the device, and the Heat-Not-Burn Technology incorporate delicate, sophisticated ceramic components and platinum, silver and gold elements. These types of parts have advanced technology and cannot be changed or handled by the user. In order to guarantee its proper functioning, it is essential that the device is only examined by the official technical service. At IQOS we recommend that you always contact the IQOS Care Team or visit an IQOS Retail Partner in the event of failure or malfunction, where qualified professionals can help you with any issue that may arise with your device.

What parts of IQOS can be replaced?

Although you cannot replace the technological components of IQOS by yourself, there are some external parts of IQOS that can be changed depending on the model you have. To see which elements can be changed, refer to the accessories section for your IQOS model:

Rapid replacement for your broken IQOS device

If you encounter a problem with your device, simply contact our IQOS Care Team at 0800 90 10 91 (free of charge within Austria). Our agents will, in warranty cases, organize the replacement for you right away with our rapid replacement service, where we will replace your device mostly within 3 hours.
Even if you are not in Austria, you can still make the most of the IQOS international warranty, thanks to the international assistance we have available for you.

READ MORE
Icy Blue Accessoires

October 30 2020

New: Limited Edition Icy Blue Accessories

For the winter season: Icy Blue Accessories

We have developed accessories in perfect color tones for the coming cool winter season. The Icy Blue Limited Edition. This IQOS accessories limited edition collection will make your IQOS 3 DUO shine in blue winter colors. Icy Blue is a custom-developed shade that harmonizes with winter colors and the cooler season. And it also brings out the clear lines of the IQOS design even better. 

The following accessories will be available in the limited edition color Icy Blue: the IQOS™ Silicon Sleeve, the IQOS™ Cap & the IQOS™ Door.

Icy Blue: Time to shine in new colors

You don't have to be a designer to know how important it is to bring color into our lives. All the more reason for us to talk to you today about our accessories in your - possibly - next favorite color: Icy Blue.

Find your accessory color

Every color has a deeper meaning - with the range spanning from calming and relaxing to animating or even lively and invigorating colors. Neutral colors, on the other hand, are particularly suitable for supporting and highlighting other design elements. With the limited edition of Icy Blue accessories you might just find the supporting color for your IQOS device.

More than just a stylistic device

It is no secret that the colors of our surroundings influence our moods and minds. It is not for nothing that we associate colors with events and experiences in our lives. These varied effects apply to accent colors in a living environment, the clothes we wear and also to our favorite accessories.

 

Stay tuned, our limited edition* will be launched November 1st in our Online Shop (delivery within 1-3 business days**) as well as in IQOS Partner Stores:

 

*Only while stocks last.

**Standard shipping time is within 1-3 business days. If we receive your order before 14:00, it will be dispatched on the same day and usually arrives the following day. Considering the current situation, delivery may be delayed.

READ MORE
iqos 3 duo

October 27 2020

Why IQOS heated tobacco is becoming popular among adult smokers

IQOS heated tobacco is becoming a popular smoking alternative among adult smokers because it incorporates tobacco without smoke, ash and cigarette smoke smell. Our article reveals what speaks for IQOS and what differences there are to conventional and e-cigarettes.

IQOS: the most important number and facts.

More than 10 million adult smokers have already chosen to switch to IQOS and leave cigarettes behind*. One of the main reasons is that IQOS emits, on average, 95% lower levels of harmful chemicals compared to cigarettes**. Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free. .

How is heated tobacco different from other smoking alternatives?

Our Heat-Not-Burn device IQOS, popular among adult smokers, heats tobacco instead of burning it. This is the biggest difference between IQOS and cigarettes. By not burning tobacco, our IQOS heated tobacco product doesn’t create smoke and ash. Similar to heated tobacco products, e-cigarettes don’t create smoke either because they don’t burn tobacco. However, unlike IQOS, e-cigarettes don’t contain tobacco at all. Instead, they heat an e-liquid containing nicotine and flavors to produce an aerosol.

Heated tobacco varieties and heated tobacco comparisons.

Heated tobacco varieties and heated tobacco comparisons

Heated tobacco products are an innovative alternative for adults who would otherwise continue to smoke or use other nicotine products. Heat-Not-Burn products heat tobacco instead of burning it in order to release heated tobacco flavors. Our Heat-Not-Burn product IQOS delivers a high-quality tobacco experience for IQOS legal age users with no fire, no ash and with less smell than cigarettes. However, IQOS is not risk-free.

Heated tobacco vs. e-cigarettes & vaping

E-cigarettes don’t contain tobacco. Instead, they heat an e-liquid containing nicotine and flavors to produce an aerosol, what people usually call a vapor – hence the term “vaping”. What’s more, in heated tobacco products, nicotine is naturally present in the tobacco used in the product. In comparison, in e-cigarettes, nicotine derived from tobacco is added to the e-liquid used in the product.

 

IMPORTANT INFORMATION: IQOS IS NOT RISK-FREE.

 

*Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

**Source: PMI Financials or estimates, IQOS user panels and PMI Market Research. Status as of March 2020. IQOS users who have completely quit cigarettes and for whom using specially designed tobacco sticks present more than 70% of their past 7-day tobacco consumption.

 

READ MORE
IQOS 3 DUO Gold device

October 22 2020

How and why you should link your IQOS device to your account

Linking your IQOS device to your account is so simple and takes just a few minutes, yet it allows you to enjoy a whole range of benefits. This short guide will explain exactly what you need to do to link your device and as an IQOS user, where to find the device ID you need to enter and exactly what benefits you will then enjoy.  

The links below will take you directly to the section of interest:

I. A step-by-step guide on how to link your IQOS device
II.
Where to find your IQOS device ID
III.
Why you should register as an IQOS user
IV.
Any doubts? Contact our IQOS Care Team

 

I. A step-by-step guide on how to link your IQOS device

1. Register with at.iqos.com or 2. log in with your username if you are already registered.
3. Link your IQOS device.
4. Enter your IQOS device ID.

1. Register with at.iqos.com.

The first step before linking your device is to register yourself as an IQOS user so as to be able to access the private area. If you are already a registered user, move onto 2. Log in with your username if you are already registered.
1.    Head to at.iqos.com and click on the small person icon in the top right-hand corner or alternatively, access the area directly, by clicking here.
2.    Click on SIGN UP under NEW CUSTOMER SIGN UP.

>

3.    Enter your e-mail address and password and confirm the password. Don’t forget to check the Privacy Policy box and if you like, you can also tick the second box to receive information from us about special offers from time-to-time and make sure you get the most out of your IQOS experience. 

>

4.    Click on SUBMIT.
5.    Enter your contact details and a delivery address: don’t worry, you can always change this information later.

>

6.    Click on CONTINUE.
7.    You are now registered on iqos.com! 


Were you requested to upload your ID during the registration process? In this case you might need to wait several days for your age to be checked. Once your age has been successfully verified you will receive a welcome e-mail from the IQOS Team. 

The successful age verification is relevant if you wish to buy something in our Online Shop. Please note that you do not have to wait for the age verification process for linking your device.

2. Log in with your username if you are already registered.

1.    Head to at.iqos.com and click on the small person icon in the top right-hand corner or alternatively, access the area directly, by clicking here.

>

2.    Enter your e-mail address and password in the section LOGIN. If you have forgotten your password, click where you read: “Forgot password”. You will then receive an e-mail with instructions on how to reset your password and restore access. If you can't see it in your inbox, please check the spam folder. 
3.    Click on LOGIN.

3. Link your IQOS device.

1.    Once you are logged-in/registered, you will need to head to the section MY IQOS DEVICES. This is accessible from the left-hand menu which appears after clicking on the small person icon in the top right-hand corner.

>

2.    Then click on ADD NEW DEVICE.

>

4. Enter your IQOS device ID

There are two ways you can enter your device ID:
1.    MANUALLY, by entering the device ID yourself:
enter the device ID (you can use the section IV. Where to find your IQOS device ID to find out where it is) into the designated field and click on ADD (HINZUFÜGEN).


2.    AUTOMATICALLY , by using your device camera to scan the code. To do so:
1. Click on the barcode icon.

>

2. Select your device to find out where the barcode is.

>

3. Close the pop-up window once you have found it.
4. Authorize the web page to use your device camera (if necessary).

>

5. Scan the product code.
6. Click on ADD.

 

II. Where to find your IQOS device ID

The IQOS device IDs are made up of a combination of 14 numbers and letters. Both the Holder and its Pocket Charger have their own serial code. You can either enter them separately or alternatively enter the Kit box serial code, thereby registering both items at once. Below are instructions on how to find the device IDs of each IQOS model:


IQOS Kit device ID - The device ID can be found on the bottom of your IQOS Kit box, together with the QR code. By using this code, you will register both your IQOS Holder and Pocket Charger at once. 

>  

IQOS 3 DUO or IQOS 3 device ID
-   Holder ID: remove the Cap and at the back of the Holder, you will find both serial code and QR code.

> -   Pocket Charger ID: remove the side door cover of the Pocket Charger to see it.

>  

IQOS 3 MULTI device ID
In this model, the Pocket Charger and Holder are one and the same. It is a compact model that does not separate; hence the only device ID is that on the device. To see it, remove the Cap.

>  

IQOS 2.4 PLUS device ID
-   Holder device ID: this can be found in the same place as the IQOS 3 DUO and IQOS 3, by removing the Cap.

>

-   Pocket Charger device ID: this can be found opposite the buttons and LED lights, on the outside.

>

 

III. Why you should register as an IQOS user

By registering as an adult IQOS user, you enjoy the following benefits:
- Access to customized support programs for use of the product such as the self-diagnosis tool.
- Access to exclusive information & promotions open to you, such as, for example, information about limited editions.
- If you need to make a claim under warranty to have your device repaired/replaced, you can ask for it to be delivered to an address of your choice – with our rapid replacement service, we will quickly replace your device mostly within 3 hour
- Access to the International Assistance Service for claims under warranty and support while travelling anywhere where IQOS is available.
- Access to the REFER program, through which you can refer IQOS to adult smokers friends and gain benefits for the both of you.


Depending where you buy your device, registration may not actually be necessary. If, for example, you buy online, registration will be automatic at the time of purchase. Instead, if you buy your device from an authorized IQOS Partner Store you may need to register manually.

 

IV. Any doubts? Contact our IQOS Care Team

If you are not sure how to link your IQOS to your account, cannot find the device ID or experience any other issues relating to IQOS, you can always contact us via the various channels available, available daily between 9AM and 9PM. We will happily assist to your query.
- Live Chat (available by clicking on the icon in the bottom right of this page)
- Phone (0800 90 10 91 – free of charge within Austria)
E-mail ([email protected])

READ MORE
iqos tobacco heater

October 20 2020

What is heated tobacco?

In which versions does IQOS offer tobacco heating devices? What technology lies behind heated tobacco and how does it work?

 

A better alternative.

The idea of heating tobacco instead of burning it has been around for some time. After years of research and development at Philip Morris International (PMI), it finally came to life, offering an alternative for adults who would otherwise continue to smoke or use other nicotine products. 
A cigarette burns at 600°C at the tip but can reach above 800°C during a puff. It is the action of burning that releases most of the harmful and potentially harmful chemicals into the ciagrette smoke. 
On the contrary, PMI’s Heat-Not-Burn device IQOS heats up processed tobacco at temperatures of up to 350°C, with no fire, no ash, and no smoke. By heating instead of burning the tobacco, the IQOS tobacco heating system doesn’t create smoke and emits on average 95% lower levels of harmful chemicals compared to cigarettes*. It is important to say that it does not necessarily equal a 95% reduction in risk and IQOS is not risk-free. 
Another advantage of IQOS heated tobacco is that since it produces less smell than cigarettes, it is less likely to bother people around you due to less lingering smell on your hands, hair and clothes than cigarettes. 

*Average reduction in the concentration of individual harmful substances (9 out of the so-called "priority toxicants“ identified by the WHO) in IQOS compared to the smoke of a representative selection of cigarettes (3R4F); recorded with the Intense Smoking Regime of Health Canada without taking nicotine into account.

 

The three members of the IQOS product family

Currently, there are three IQOS devices available in two different versions. The first version has two main components – a Holder and a Pocket Charger. The second type of device is an integrated, all-in-one device which combines the Holder and the Pocket Charger. IQOS is for adults who would otherwise continue to smoke or use other nicotine products.

Within the first category is our most advanced IQOS device yet, the IQOS 3 DUO. The IQOS 3 DUO Holder provides up to two consecutive usages without the need to recharge the Holder and up to 20 usages overall before the need to recharge the Pocket Charger; it’s equipped with our fastest charging Holder to date (only 1 minute and 50 seconds to the first use) and comes with over 1000 customization options thanks to our wide range of IQOS accessories. 

The IQOS 3 MULTI is an integrated product that combines the Holder and Pocket Charger. The all-in-one pocket size device offers up to 10 back-to-back usages before needing to recharge. It’s lightweight and portable with a wide range of customization options which help IQOS legal age users make it uniquely theirs. 

The IQOS 2.4 PLUS is our classic, yet revolutionary Heat-Not-Burn device. It features an intuitive, user-friendly design and offers up to 20 usages in one charge of the Pocket Charger. 
 

COMPARE ALL IQOS DEVICES

 

How do heated tobacco devices work?

All IQOS Heat-Not-Burn devices work in the same way: first, insert the specially designed tobacco stick into the Holder. Once the tobacco stick is finished, simply remove it from the Holder and dispose of it.

 

IMPORTANT: IQOS IS NOT RISK-FREE.

READ MORE
IQOS less harmful chemicals than cigarettes

August 10 2020

This is why IQOS produces less harmful chemicals than cigarettes

We made it our mission to provide adult smokers with a better alternative to cigarettes. That is why we reinvented tobacco consumption - with IQOS.

With 95% less harmful chemicals compared to cigarettes¹.

 

What distinguishes IQOS from traditional cigarettes?

With IQOS, tobacco is heated rather than burned. When a cigarette is lit, the tobacco burns at a temperature of more than 600°C, up to 800°C at the tip. IQOS, on the other hand, heats the tobacco up to 350°C, leaving out cigarette smoke smell. Instead, a nicotine-containing aerosol is produced.

 

A better alternative compared to cigarettes.

Because IQOS does not burn tobacco, 95% less harmful substances are produced¹. No fire means no ash and no cigarette smoke smell. This means you are less likely to bother those around you. Using IQOS creates a tobacco aerosol that dissipates quicker in comparison to cigarette smoke. Due to the absence of ash and the sticking smell of smoke, the use of IQOS is more considerate for your environment.

 

The benefits of a smoke-free future.

After consuming IQOS, there is less smell on your hands, hair and clothing compared to smoking cigarettes. IQOS also discolours² your teeth considerably less than cigarettes and has no negative impact on indoor air quality³.

 

In summary.

With its technology of 95% less harmful chemicals compared to cigarettes¹, IQOS stands for a better alternative with which we are shaping the smoke-free future every day. Completely without ash and cigarette smoke smell.


1. 95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free. The tobacco used in this process contains nicotine, which is addictive. ​
2. If your teeth are already discolored by cigarette smoke, switching to IQOS will not reverse the color of this discoloration, so this IQOS benefit is most noticeable after professional tooth cleaning and only after a complete switch to IQOS. Source: Non-clinical laboratory study conducted in Switzerland, according to which human teeth and the most commonly used dental composite exposed to the IQOS aerosol for 3 weeks showed significantly less discoloration compared to teeth exposed to the smoke of a standard reference cigarette (3R4F). Contrary to real world conditions, teeth were not exposed to other staining substances such as coffee, tea or wine, which could influence the results.
3. PMI study conducted under ISO standards simulating real-world scenarios and based on threshold limits established by existing air quality guidelines.

 

Update: 17.06.2021

READ MORE
 IQOS devices in IQOS Store

July 20 2020

Open and continued service!

Store service
The IQOS Partner Stores are open  and  the team is here to support you. Adults who would otherwise continue to smoke  can  experience  IQOS,  test the device, get assistance with a product demonstration, purchase or service their device.

In-store service
The entry inside the store will be guided by  the store staff. When visiting, we kindly ask you to follow the social distancing rule and maintain the 2 meter distance.

Hygiene procedures
At the same time, further measures are implemented, that include but are not limited to professional sanitization of the entire store, strict sanitization of devices post  use and guided trial and usage of protective equipment, such as masks and gloves, for both our store staff and consumers.


IQOS Care Team
 

READ MORE
IH_CT_IQOSSupport-Covid19___Website_Tile_NewsLanding_Tile1_Grid1_Global_Desktop_Standard__v1_en-NA_MW__Image7005_a_0.jpg

March 25 2020

Take care, we care.

The well-being and safety of the community is important to us. With a sense of responsibility find some recommendations on how to best sanitize your IQOS:

Wipe the outside of the Pocket Charger, the Holder and the associated accessories with a wipe containing disinfectant (with 62-71% ethanol concentration). Dispose of the used wipes in a bin. Next, pull up the cap of the Holder and thoroughly clean the blade, the inside area of the Holder surrounding the blade and the whole extractor with the dedicated IQOS™ Cleaning Sticks. Dispose of the used Cleaning Sticks in the bin.

We are here for you. If you have any problems with your IQOS device, you can contact us at 0800 90 10 91 (free of charge in Austria). Our IQOS Care Team will find the most suitable and viable solution to assist you.

Take care, we care.
IQOS Care Team

READ MORE

The use of this product is not risk free and provides nicotine, which is addictive. Only for use by adults.