Are you interested in learning all the tips and best practices around charging an IQOS 3 DUO Refreshed device?

Best practices for charging IQOS 3 DUO Refreshed:  
•    Place the IQOS 3 DUO Holder in the Pocket Charger. 
•    Press the button on the Pocket Charger to see the charging status based on the light strips. A light strip means that the charge level of the Pocket Charger is too low. 
•    Always use official IQOS USB power adaptor and cable. Refrain from charging your device with non-original cable/power adaptor or with a laptop, this may interrupt your experience.
•    Clean the contacts between pocket charger and holder
•    Make sure that the Pocket Charger is fully charged so that you can enjoy up to 20 uses with your device. 
•    It takes 1 hour and 45 minutes to fully charge your device 
 

You can always check the level of charge of your device.

To do so, you can briefly press and release the button and several lights will appear to show you the different battery levels:

•    Your device is fully charged, when 4 strip solid white lights appear
•     Your device is 50% - 75% charged, when 3 strip solid white lights appear
•     Your device is 25% - 50% charged, when 2 strip solid white lights appear
•    Your device is 25% charged, when 1 strip solid white light appears
•    When the light blinks, it is time to charge your device 
 

Fully charge your IQOS 3 DUO Refreshed and get the maximum of your device.
 

Follow the steps on how to charge your IQOS 3 DUO Refreshed:
1. Place the IQOS 3 DUO Refreshed Holder inside the Pocket Charger.
2. Press the button on the Pocket Charger to see the charging status according to the light strips. 
3. When a light strip appears, the charge level of the Pocket Charger will be too low, and you will need to charge your IQOS 3 DUO.
4. Only use the corresponding IQOS 3 DUO USB power supply and charging cable. The light strips pulsate while the Pocket Charger is charging.  
5. Fully charge the Pocket Charger to enjoy up to 20 uses with your device.

Are you interested in learning all the tips and best practices around charging an IQOS ORIGINALS device?

Best practices for charging IQOS ORIGINALS DUO:  
•    Place the IQOS ORIGINALS DUO Holder in the Pocket Charger. 
•    Press the button on the Pocket Charger to see the charging status based on the light strips. A light strip means that the charge level of the Pocket Charger is too low. 
•    Always use official IQOS power adaptor and AC Cable. Refrain from charging your device with non-original cable/power adaptor or with a laptop, this may interrupt your experience.
•    Clean the contacts between pocket charger and holder.
•    Make sure that the Pocket Charger is fully charged so that you can enjoy up to 20 uses with your device. 
•    It takes 1 hour and 45 minutes to fully charge your device.

Best practices for charging IQOS ORIGINALS ONE: 
•    Check the charge level of your IQOS ORIGINALS ONE: After pressing the button, you can see the charging status based on the status light.
•    Only use the corresponding IQOS ORIGINALS ONE USB power supply and charging cable. The status lights will pulsate while the Pocket Charger is charging.  
•    Refrain from charging with a laptop. This may also interrupt the charging.  
•    Check the charging cable entrance of your device. If there is any blockage, remove the blockage by gently blowing from a distance. 
•    Plug the device into a wall power outlet with the official IQOS power adaptor and cable: while it is being charged, the lights will pulse. 
•    It takes 1 hour and 30 minutes for your IQOS ORIGINALS ONE to be fully charged. 
 

Please note that seeing a light on a deeply discharged device may take up to 20 minutes. 

Charging your IQOS ORIGINALS devices is a very important task.

Fully charging IQOS via the corresponding IQOS USB power supply and charging cable requires different amounts of time depending on the model.

To fully charge your IQOS ORIGINALS DUO will take 1 hour and 45 minutes.
Fully charging the IQOS ORIGINALS ONE from a wall outlet takes less than 90 minutes (about 1 and 30 minutes) using the IQOS USB power adapter. 

Keep in mind that charge time may vary depending on usage conditions, battery life, weather conditions and device usage.

You can always check the level of charge of your device. 
 

You can always check the level of charge of your device.

To do so, you can briefly press and release the button and several lights will appear to show you the different battery levels:

•    If 4 strip solid white lights appear, your device is fully charged 
•    If 3 strip solid white lights appear, your device is 50% - 75% charged
•    If 2 strip solid white lights appear, your device is 25% - 50% charged
•    If 1 strip solid white light appears, your device is 25% charged. 
•    When the light blinks, it is time to charge your device
 

We are here for you to explain all the steps and useful information around charging your IQOS ORIGINALS devices.
 

Fully charge your IQOS ORIGINALS DUO and get the maximum of your device.

• First, place the IQOS ORIGINALS DUO Holder inside the Pocket Charger.
• Press the button on the Pocket Charger to see the charging status according to the light strips. 
• The charge level of the Pocket Charger will be too low when a light strip appears, and you will need to charge your IQOS ORIGINALS DUO.
• Only use the corresponding IQOS ORIGINALS DUO USB power supply and charging cable. The light strips pulsate while the Pocket Charger is charging.  
• Make sure that the Pocket Charger is fully charged so that you can enjoy up to 20 uses with your device.
   

Fully charge your IQOS ORIGINALS ONE and get the maximum of your device.

• First, press the button on the IQOS ORIGINALS ONE for 4 seconds to switch the device on or off.
• Briefly press the button to check the charging status.
• Charge your device when the yellow light appears.
• Only use the appropriate IQOS ORIGINALS ONE USB power adapter and charging cable for charging.
• While your device is charging, the light strips will pulsate.  
• Last, but not least, ensure that your IQOS ORIGINALS ONE is fully charged so that you can enjoy up to 20 uses with your device.

Always try to keep your IQOS devices fully charged, especially as soon as you unbox and firstly use your IQOS device. We recommend you to fully charge your IQOS device especially, when the battery has been discharged completely.

All your IQOS devices need to be stored in an environment that’s not too too humid. For that purpose, it is important to keep your IQOS away from liquids and heat sources.

The best you have to do is to store your IQOS device in a dry ventilated place. In parallel, keep your IQOS devices within its operating temperature range.
Make sure not to expose your IQOS devices to excessive heat or moisture. 

If you haven’t used your IQOS for a while, first ensure it is within its operating temperature range and then try to charge it fully before using it.
 

It is highly recommended to always maintain your IQOS device between the temperature range, in order to guarantee the best user experience. 
Your IQOS will work in a wide range of temperatures. However, heat-not-burn consumables do work best, when the system is operated within a certain temperature range. 
All IQOS devices work best when the environmental temperature is within the optimal range. For the IQOS ORIGINALS devices and the IQOS 3 DUO Refreshed, this range lies approximately between 0° to 50°C. When the IQOS devices are outside of the operating temperature, the status lights might blink.  
 

If you have difficulties inserting the tobacco sticks in the IQOS Holder, we advise you to first check whether:
• there is any tobacco residue left in the Holder
• the heating blade is cleaned regularly
• the Cap is fully closed

If the above is all right, you can try pre-heating the Holder prior to inserting the tobacco stick.
IQOS 2.4PLUS / IQOS 3/IQOS 3 DUO: 
1. Press the Holder button to start heating 
2. Wait for 2-3 seconds for pre-heating
3. Gently insert the tobacco stick

IQOS 3 MULTI: 
1. Open the lid
2. Press the button to start heating the device 
3. Wait 2-3 seconds for pre-heating
4. Gently insert the tobacco stick

If none of the above solutions helps, please contact our IQOS Care Team (via telephone: 0800 90 10 91, available Monday-Sunday, 9 am - 9 pm; via e-mail: [email protected]) or ask for assistance at the nearest IQOS Partner Store.

To ensure optimal taste, we recommend cleaning your IQOS once a day. You can clean even more frequently if you feel to.
A regular cleaning of your IQOS will make the cleaning process quick and smooth. 
Only use the IQOS™ Cleaning Tools and IQOS™ Cleaning Sticks to clean your IQOS.

Gently tap the IQOS™ Cleaning Tool on a surface and use a cloth to get rid of the residues.
Do not clean it with water to avoid any humid contact with the electronics of the IQOS Holder.

You can easily clean your IQOS Holder and IQOS™ Cap in few steps:
IQOS Holder:
Prepare 
1. Switch off your IQOS Holder
2. Wait for at least 30 seconds until the IQOS device has cooled down
3.Remove the Cap
4. Slide open your IQOS™ Cleaning Tool and check if it is not deformed and free of particles 

Clean
1. Insert the IQOS™ Cleaning Tool into the heating chamber of your Holder
2. Gently twist the  IQOS™ Cleaning Tool without applying further pressure
3. Extract the  IQOS™ Cleaning Tool from the Holder 
4. Gently tap the Holder and the IQOS™ Cleaning Tool to remove the tobacco residuals

Finalize 
1. Insert the IQOS™ Cleaning Stick into the heating chamber and clean its walls
2. Do not push or hit against the blade

IQOS™ Cap: 
1. Clean the inside of the IQOS™ Cap with the IQOS™ Cleaning Sticks
2. Clean the bottom of the Cap with the IQOS™ Cleaning Tool

Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

There are different procedures depending on the problem with your IQOS device. 

Step 1: Device reset
•    First reset your IQOS device to rule out a software error. You can find out how to reset your device here.

Step 2: Software update
•    Check the current firmware version of your IQOS device and carry out a software update if necessary. You can find detailed instructions here.

Step 3: Cleaning and Charging
•    Clean your IQOS Holder and Pocket Charger thoroughly and make sure that you have charged them for at least 20 minutes using the original IQOS power supply and USB cable. 

Step 4: Online troubleshoot
•    If the problem persists after resetting the device, please start the online diagnostic tool.

Step 5: Contact us
•    If none of these steps have solved the problem, please contact our IQOS experts in the live chat or on 0800 90 10 91.

IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide.  For more details refer to the User Guide.
They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.