Why should you visit us?
Full product portfolio
The entire range of IQOS product variety
atmospherically presented in one place.
Personalized advice
Help on all questions and problems by our
IQOS experts.
Test our devices
All about Heat-not-Burn Technology and the
science behind IQOS.
Complete service
Diagnostics & Maintenance

We test the ability of your IQOS device to generate aerosol. The test is performed once at the beginning & once at the end of the Complete service to demonstrate clearly the improvement in performance.

Professional cleaning

We clean your IQOS including its components and remove tobacco residues to ensure the best possible consistent use.

This not only improves the airflow and the heating process, but also contributes to an increased longevity of your device

Firmware upgrade

To ensure that your device is working optimally, our IQOS experts will check it professionally for you. If your device is not up to date, we will perform a free firmware upgrade so that you can use your IQOS optimally again.


Kärntner Straβe 16
1010 Vienna
+43 800 901091

Opening Hour
Monday                  10:00 – 20:00
Tuesday                  10:00 – 20:00
Wednesday            10:00 – 20:00
Thursday                 10:00 – 20:00
Friday                      10:00 – 20:00
Saturday                 10:00 – 18:00
Sunday                                Closed

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Not in Vienna?
We have a network of IQOS Partner Stores in Austria.
Also near you.