IQOS 3 MULTI is designed to work in a wide range of temperatures, but  tobacco stick tastes best when the device is used between 0℃ and 50℃. 

IQOS 3 MULTI vibrations are activated in the following situations:

- At the start of the heating - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
 

The smart blade self-cleaning process is automatically activated after every ten consecutive sessions, when connected to the power. This process reduces tobacco residuals on the heating blade, to make the manual cleaning process effortless while ensuring the best tobacco taste experience. 
 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or that the device operates outside its operating temperature (0 - 50°C). In this case, please perform a reset of your device and try again.
 
Still no luck? Please contact our IQOS Care Team (via telephone: 0800 90 10 91, available Monday-Sunday, 9 am - 9 pm; via e-mail: [email protected]) or ask for assistance at the nearest IQOS Partner Store.

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.
If the device is fully charged, you may use it up to 10 times without any in-between charging.

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press IQOS 3 Multi Button for 1 second 
2. The Battery Status lights will turn on and indicate the level of charge