Oct 3, 2024

Our self-diagnostic tool makes it easier for you to identify any problems with your IQOS device. In just a few simple steps, you can find solutions to the most common problems yourself.

Accessible through the official IQOS Website, the «IQOS Solver» is a user-friendly online device diagnostics tool that provides support and service.

The key to resolving issues with your IQOS device on your own is found in the troubleshooting options in our self-diagnostic tool, which provides clear instructions to fix your IQOS device. Start your troubleshooting now to continue using your IQOS device satisfactorily. 
 

Step-by-Step guide to troubleshooting:

Once you have started the check process, you will be guided through a series of steps to identify the problem with your IQOS device. 

Here you can find out how to proceed with troubleshooting:  
 

1.    Access the Diagnostic Tool:  
Start by visiting the IQOS Website. Look for the troubleshooting or support section on the website which will lead you to the online diagnostic tool.
 

2.    Identify the Issue:
The diagnostic tool prompts you to select the specific problem you’re experiencing from a list of common issues.   
 
Whether it’s a charging problem, device heating irregularities, or connectivity issues, pinpointing the issue is the first step towards resolution. 

3.    Follow the Guided Steps:
Once the problem is identified, the diagnostic tool guides users through a series of step-by-step instructions to address the issues.   
 
These instructions will include checking connections, cleaning the device, or performing a reset.  

4.    Troubleshooting with Confidence:  
Armed with clear instructions, you can troubleshoot your IQOS device confidently.   

The diagnostic tool provides reassurance and clarity, empowering you to resolve issues independently. 

5.    Seek Further Assistance if Needed:
In some cases, troubleshooting through the online diagnostic tool might not resolve the issue.  

In such instances, you are directed to additional support, including contacting customer service or visiting the IQOS Boutique or a nearby IQOS partner store for personalized support.
 

While encountering issues with your IQOS device can be frustrating, most problems can be resolved quickly through troubleshooting.

By understanding the fundamentals of your device and maintaining it properly over time, you can ensure that IQOS gives you a satisfactory user experience.