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IQOS device linking
- Customized support tailored to your needs and your device
- Exclusive information on limited editions and promotions
- Benefits for you and your adult smoking friends with the IQOS Refer Program
- In case something happens with your IQOS device you are entitled to our free rapid replacement service
- No matter where you are around the world, our international assistance is there for you to answer your questions and to repair or replace your device for free*
- With our accidental damage coverage you receive a replacement device even if you accidentally damage it yourself**
- Free choice of delivery address for device replacements
- Holder device ID: by removing the Cap you will find both, the device ID and the scanable code at the back of the Holder.
- Pocket Charger ID: by removing the side door cover you will find both, the device ID and its scanable code on the inside of the Pocket Charger.
- Live Chat (Available by clicking on the icon in the bottom right of this page)
- Phone (0800 90 10 91 – free of charge within Austria)
- E-mail ([email protected])
Why should I link my device?
By linking your device you can enjoy the following benefits:
*Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
**Valid for 1 Holder and 1 Charger within warranty period.
Where can I find the IQOS device ID?
The IQOS device ID is a combination of 14 numbers and letters and can be found on the bottom of your IQOS Kit box, together with the its scanable code. By using this code, you will register both your IQOS Holder and Pocket Charger at once. In case you don’t have the packaging anymore you can link your IQOS holder and pocket charger seperately, as explained below.
Who can I contact if I need help for linking my device?
The IQOS agents are here for you. If you are not sure about how to link your IQOS device, how to find the IQOS device ID or experience any other issues related to your device, you can always contact us via various channels, available daily between 9AM and 9PM. We will happily assist you with your query.
Why should I link my device?
By linking your device you can enjoy the following benefits:
- Customized support tailored to your needs and your device
- Exclusive information on limited editions and promotions
- Benefits for you and your adult smoking friends with the IQOS Refer Program
- In case something happens with your IQOS device you are entitled to our free rapid replacement service
- No matter where you are around the world, our international assistance is there for you to answer your questions and to repair or replace your device for free*
- With our accidental damage coverage you receive a replacement device even if you accidentally damage it yourself**
- Free choice of delivery address for device replacements
*Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
**Valid for 1 Holder and 1 Charger within warranty period.
Where can I find the IQOS device ID?
The IQOS device ID is a combination of 14 numbers and letters and can be found on the bottom of your IQOS Kit box, together with the its scanable code. By using this code, you will register both your IQOS Holder and Pocket Charger at once. In case you don’t have the packaging anymore you can link your IQOS holder and pocket charger seperately, as explained below.
- Holder device ID: by removing the Cap you will find both, the device ID and the scanable code at the back of the Holder.
- Pocket Charger ID: by removing the side door cover you will find both, the device ID and its scanable code on the inside of the Pocket Charger.
Who can I contact if I need help for linking my device?
The IQOS agents are here for you. If you are not sure about how to link your IQOS device, how to find the IQOS device ID or experience any other issues related to your device, you can always contact us via various channels, available daily between 9AM and 9PM. We will happily assist you with your query.
- Live Chat (Available by clicking on the icon in the bottom right of this page)
- Phone (0800 90 10 91 – free of charge within Austria)
- E-mail ([email protected])