Discover and buy online
Care and privileges
Try IQOS now for 30 days without commitment
Link your device to your IQOS account
Get support for your IQOS device
Tobacco heated, not burned.
What is IQOS?
Why IQOS is a better alternative
IQOS Heat-not-Burn Technology
IQOS - We're moving forward
The science behind IQOS

Try IQOS your way
Discover more
Discover & shop heated tobacco devices
Make it yours

Personalize your IQOS device
Discover our wide range of accessories

Redefined. Recycled. Only IQOS.
Discover the stylish way with the IQOS Recycled Doors limited edition.
Care you can count on
Care and privileges
Try IQOS now for 30 days without commitment
Link your device to your IQOS account
Get support for your IQOS device
15€ for each of you

Firmware upgrade for your IQOS
Upgrade your IQOS firmware in just a few minutes and bring your device up to date.

Aug 12, 2022
What is IQOS Complete service?
A comprehensive IQOS device maintenance service carried out by an IQOS expert. This free Complete service is designed to help you keep your IQOS 3 DUO running to its full potential. Every check-up is carried out to ensure you get the best possible IQOS experience.
Your IQOS device capability to deliver the aerosol with each puff will be tested. Before and after the Complete service to check the improvement.
Next, there is a thorough cleaning of the IQOS charger and holder, including the blade and the cap. This includes the removal of any tobacco residue to improve the airflow and heating process for a satisfying device use.
Finally, if needed, an upgrade to the latest firmware is made to ensure the best possible performance.
Cleaning and maintaining your IQOS device will not only ensure a satisfying device performance, but it will keep your IQOS 3 DUO working in optimal condition for longer. And when you are satisfied with your IQOS experience, there is no need to change your IQOS device. This means you’re also playing a role in reducing electronic waste.
How can you easily get a Complete service?
You can give your IQOS device to an expert maintenance for free if you bring it to the IQOS Boutique or one of the IQOS Partner Stores. You do not even need to book an appointment, the IQOS experts will aim to perform the Complete service for you in less than 30 minutes.
Find the closest IQOS store to get your Complete Service.