The well-being and safety of the community is important to us. With a sense of responsibility find some recommendations on how to best sanitize your IQOS:

Wipe the outside of the Pocket Charger, the Holder and the associated accessories with a wipe containing disinfectant (with 62-71% ethanol concentration). Dispose of the used wipes in a bin. Next, pull up the cap of the Holder and thoroughly clean the blade, the inside area of the Holder surrounding the blade and the whole extractor with the dedicated IQOS™ Cleaning Sticks. Dispose of the used Cleaning Sticks in the bin.

We are here for you. If you have any problems with your IQOS device, you can contact us at 0800 90 10 91 (free of charge in Austria). Our IQOS Care Team will find the most suitable and viable solution to assist you.

Take care, we care.
IQOS Care Team