•    IQOS ORIGINALS ONE is a compact, easy-to-use, all-in-one device, that fits in your pocket, providing up to 20 uses on one full charge including 3 consecutive uses. 
•    This simple form and iconic design contains our HeatControl Technology with a unique flat, wide ceramic blade incorporating platinum and gold tracks. This heats the tobacco from the inside, making the device completely smoke and ash free in its use.
•    IQOS ORIGINALS ONE is available in four vibrant colours: Scarlet, Silver, Turquoise and Slate.

•    The main difference is in the form and the number of consecutive uses. The IQOS ORIGINALS ONE is an all-in-one compact device that offers up to 3 consecutive uses, whereas the IQOS ORIGINALS DUO features a Holder and Pocket Charger delivering up to 2 consecutive uses.
•    Both devices can be customized with accessories, while the IQOS ORIGINALS DUO offers an enhanced range of coloured Doors and Caps.
 

•    Yes – IQOS offers a wide range of accessories to customize your IQOS ORIGINALS DUO. Choose from Caps and Doors in 12 different colors, as well as 6 different Silicone Sleeves and 3 FOLIOS. This gives you the opportunity to create your personal IQOS from hundreds of possible combinations. 
•    For your IQOS ORIGINALS ONE we offer an exclusive selection of 3 Silicone Sleeves, available in the colors Slate, Turquoise and Scarlet. 
•    And for more effective cleaning, consider the IQOS 2in1 Cleaning Tool to get into hard-to-reach spaces around the base of your ceramic blade.

•  To check the charge level of the IQOS ORIGINALS ONE device, briefly press and release the button on the device (for less than 1 second). The number of LEDs that illuminate correspond to the approximate charge level of the device battery. 4 LEDs indicate that the device is charged to more than 75%. 3 LEDs indicate that the device is charged to more than 50%, 2 LEDs that your device is charged to more than 25%. With only one LED lit, the charge level is less than 25% and it should be recharged promptly.

•    If the light on your IQOS ORIGINALS ONE device blinks yellow, it means the battery is depleted and you should charge it. A red blinking light indicates a device error that will require a device reset. If the light blinks white twice your IQOS ORIGINALS ONE is outside of its operating temperature and returning it to its normal operating temperature is required.   

•    If the light on your IQOS ORIGINALS ONE blinks red, please reset the device. If it blinks yellow, the battery is depleted and needs to charge. If it blinks white twice return the device to its normal operating temperature to continue using it.
•    For IQOS ORIGINALS DUO, a red light blinking on the Holder indicates the Holder is discharged, there is a malfunction or a broken blade. If the bottom Pocket Charger light blinks red, you should perform a reset.
 

•   It’s easy to check 

     FOR IQOS ORIGINALS ONE: 

•    Make a short press (less than 1 second) on the device button and release. The number of LEDs that illuminates corresponds to the approximate charge level in the device battery where 4 LEDs indicates that the battery is more than 75% charged and 1 LED indicates you need to charge your device.

     FOR IQOS ORIGINALS DUO:

• Press and release the Pocket Charger Button. The Pocket Charger status light will turn ON for 3 seconds to indicate battery status where 4 LEDs illuminating mean it is more than 75% charged and 1 LED indicates the need to charge.

•    You can use the IQOS AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device. But please be careful to use the right cable if considering a cable from an older device. 
•    For IQOS ORIGINALS ONE, you may only use the IQOS Multi USB cable since it also hosts a USB type C port. For IQOS ORIGINALS DUO, USB cables from IQOS 2.4 /2.4+ are not compatible because they are USB A – micro-USB cables.

If you prefer a longer USB charging cable compared to the one included in the IQOS ORIGINALS ONE kit, you can find it in the IQOS Online Shop.

•    If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on. Please contact us if your device is not working, taking care to check your warranty beforehand.

•    With the IQOS 2in1 Cleaning Tool, it’s easier than ever to clean and care for your IQOS ORIGINALS device, removing residue from those harder to reach places thanks to its innovative design. It should only take a minute to clean your IQOS ORIGINALS device. Also take a look at the video tutorial to see how to clean your device.
•    Before you get started, make sure your device has cooled down since you last used it and your IQOS 2in1 Cleaning Tool is in good condition. 
•    For IQOS ORIGINALS ONE, slide open the device Cap to start cleaning the heating chamber. 
•    For IQOS ORIGINALS DUO, remove the Cap on the Holder, hold it upside down and gently tap to release any loose tobacco residue. 
•    For either device, next, open and insert the rotating head into the heating chamber without twisting, until it touches the bottom of the heating chamber, rotating 3 times before removing it.
•    If you’re cleaning the blade, switch ends on the IQOS 2in1 Cleaning Tool, align it carefully with the heating chamber and insert. 
•    Make 3 elliptical movements to gently clean the blade. Tap out any loose residue. 
•    Optionally, you can use the IQOS Cleaning Sticks to finish, cleaning around the bottom of the chamber without touching the blade.

•     The steps for checking the battery level on your IQOS ORIGINALS device are easy to follow. They just differ slightly for each device:
•    For IQOS ORIGINALS ONE press on the button in the middle of your device to show the battery level. Four LEDs illuminated indicate the battery is more than 75% charged while one LED illuminated indicates less than 25% battery charge.
•    For IQOS ORIGINALS DUO, press and release the Pocket Charger button. This turns on the status light button for 3 seconds. If 4 LEDs illuminate this indicates your device is more than 75% charged while 1 LED illuminated means your need to charge your device.

If one of our products is out-of-stock, the "Add to your basket" button is deactivated in the online shop. You have the option to enable a notification that will promptly inform you as soon as the product is available again. Additionally, a notification will be provided directly on our website.  

To IQOS ORIGINALS ONE

Thanks to our Store Finder, you can easily find the nearest IQOS Store and always stay informed even while on the go. There you can also always check the availability of the IQOS devices.

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