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Care and privileges
Try IQOS now for 30 days without commitment
Link your device to your IQOS account
Get support for your IQOS device
Tobacco heated, not burned.
What is IQOS?
Why IQOS is a better alternative
IQOS Heat-not-Burn Technology
IQOS - We're moving forward
The science behind IQOS

Try IQOS your way
Discover more
Discover & shop heated tobacco devices
Make it yours

Personalize your IQOS device
Discover our wide range of accessories

Redefined. Recycled. Only IQOS.
Discover the stylish way with the IQOS Recycled Doors limited edition.
Care you can count on
Care and privileges
Try IQOS now for 30 days without commitment
Link your device to your IQOS account
Get support for your IQOS device
15€ for each of you

Firmware upgrade for your IQOS
Upgrade your IQOS firmware in just a few minutes and bring your device up to date.
Firmware upgrade
- Complete service
- Firmware upgrade
- IQOS device linking
- Account and registration
- Shipping and returns
- 30-day money-back guarantee
- Commercial information
- Voluntary warranty
- Heat-not-Burn Technology
- IQOS cleaning
- IQOS devices
- IQOS ORIGINALS DUO
- IQOS 3 DUO Refreshed
- IQOS 3 DUO
- IQOS ILUMA
- IQOS lil SOLID 2.0 & HYBRID
- We Limited Edition IQOS 3 DUO
- IQOS 3 MULTI
- IQOS 2.4 PLUS
How long does the IQOS firmware upgrade take?
The IQOS firmware upgrade only takes a few minutes.
What do I need to perform the IQOS firmware upgrade?
Open https://iqos-firmware-upgrade-app.com on your laptop. You need your charged IQOS device, which should not contain tobacco sticks. Place the IQOS Holder in the IQOS Pocket Charger. Connect your IQOS device and laptop with the USB-C cable. After you plug the device to the laptop, the update will be completed quickly and automatically.
What are the advantages of the IQOS firmware upgrade?
The latest IQOS firmware upgrade boosts battery performance and extends the battery life of your IQOS*. In addition, technical updates increase the quality and maintenance time of your device. Through continuous improvements, your IQOS is more powerful than ever.
* In addition, the performance or runtime and service life of the accumulators in the IQOS device depend on various factors – such as the type of use, the device settings, the age of the battery and the environmental influences (heat, cold, etc.).
Does the IQOS firmware upgrade cost anything?
The IQOS firmware upgrade is of course free of charge.
How often do I have to perform IQOS firmware upgrades from now on?
In order to keep your IQOS device up to date, a firmware upgrade must be carried out about 2-3 times a year. Don't worry – we'll be happy to remind you by e-mail**.
**If your device is linked to your account.
How long does the IQOS firmware upgrade take?
The IQOS firmware upgrade only takes a few minutes.
What do I need to perform the IQOS firmware upgrade?
Open https://iqos-firmware-upgrade-app.com on your laptop. You need your charged IQOS device, which should not contain tobacco sticks. Place the IQOS Holder in the IQOS Pocket Charger. Connect your IQOS device and laptop with the USB-C cable. After you plug the device to the laptop, the update will be completed quickly and automatically.
What are the advantages of the IQOS firmware upgrade?
The latest IQOS firmware upgrade boosts battery performance and extends the battery life of your IQOS*. In addition, technical updates increase the quality and maintenance time of your device. Through continuous improvements, your IQOS is more powerful than ever.
* In addition, the performance or runtime and service life of the accumulators in the IQOS device depend on various factors – such as the type of use, the device settings, the age of the battery and the environmental influences (heat, cold, etc.).
Does the IQOS firmware upgrade cost anything?
The IQOS firmware upgrade is of course free of charge.
How often do I have to perform IQOS firmware upgrades from now on?
In order to keep your IQOS device up to date, a firmware upgrade must be carried out about 2-3 times a year. Don't worry – we'll be happy to remind you by e-mail**.
**If your device is linked to your account.