It’s important to keep your device’s firmware up to date, as this helps to maintain your IQOS experience.

A regular firmware update can be considered the most advanced part of any complex or smart electronic device, like IQOS, because it:

1.    Ensures extended device lifetime
2.    Improves device performance
3.    Resolves issues and can support faster charging

If your IQOS device disconnects and reconnects several times when firmware update is performed, then you do not have to worry, as this is an expected behavior.

During a software update, the device is automatically disconnected several times to install the new software.

Please follow the instructions and reconnect the device within 20 seconds to ensure the firmware update runs smoothly.

In addition, your IQOS device may light up white and red. This is also normal in the process of updating the software.

It is highly important to mention that your IQOS Pocket Charger and your IQOS Holder each have separate firmware to update.

You can update the firmware of your IQOS Charger via USB cable connection.

The IQOS Holder firmware can only be updated when the Holder is inserted in the Pocket Charger and connected to a PC or laptop via USB cable.

The firmware update of your IQOS ORIGINALS DUO / IQOS ORIGINALS ONE / IQOS 3 DUO Refreshed is very important and therefore we strongly suggest you carry out a firmware update often, in order to maintain the best experience.

Start the upgrade here: Start upgrade

These are the easy steps to update the firmware of your IQOS device:
1. Use the USB-C cable to connect your IQOS device to your laptop.
2. Click on "Start update now" below and follow the instructions on the laptop.
3. The update is in progress. Wait a few minutes – done! You can disconnect your IQOS device from the laptop.

The IQOS firmware upgrade only takes a few minutes.

Open our firmware upgrade application on your laptop. You need your charged IQOS device, which should not contain tobacco sticks. Place the IQOS Holder in the IQOS Pocket Charger. Connect your IQOS device and laptop with the USB-C cable. After you plug the device to the laptop, the update will be completed quickly and automatically.

Click here for more details regarding the fimware upgrade.

The latest IQOS firmware upgrade boosts battery performance and extends the battery life of your IQOS*. In addition, technical updates increase the quality and maintenance time of your device. Through continuous improvements, your IQOS is more powerful than ever.

* In addition, the performance or runtime and service life of the accumulators in the IQOS device depend on various factors – such as the type of use, the device settings, the age of the battery and the environmental influences (heat, cold, etc.).

The IQOS firmware upgrade is of course free of charge.

In order to keep your IQOS device up to date, a firmware upgrade must be carried out about 2-3 times a year. Don't worry – we'll be happy to remind you by e-mail**.

**If your device is linked to your account.