Care you can count on

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Learn how to use, clean and charge your IQOS ORIGINALS ONE device and find quick tips.

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Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Get a full professional maintenance for your IQOS device free of charge at the IQOS Boutique or one of the IQOS Partner Stores.

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Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

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If you accidentally damage your IQOS device, we’ll replace it for free.* *When your device is accidentally damaged and still under warranty.

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If you are entitled for a replacement, with our Rapid Replacement Service you won't have to wait too long for a new device to arrive or even leave your home.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.*
*Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

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We are here for you.
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Find an IQOS Store near you with our Store Finder

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Call us

Call us at 0800 90 10 91

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Contact us at [email protected]


Browse our FAQs and find helpful answers to your questions.