Care you can count on

Learn how to use, clean and charge your IQOS ORIGINALS ONE device and find quick tips.

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Get a full professional maintenance for your IQOS device free of charge at the IQOS Boutique or one of the IQOS Partner Stores.

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

If you accidentally damage your IQOS device, we’ll replace it for free.* *When your device is accidentally damaged and still under warranty.
 

If you are entitled for a replacement, with our Rapid Replacement Service you won't have to wait too long for a new device to arrive or even leave your home.

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.*
*Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.