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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Try

Try IQOS your way

Get support

Services tailored around you

Refer IQOS

10€ for each of you

Try

Get support

Refer IQOS

With an IQOS account and a device linked, you benefit from our care and support services.

Discover more
Want to enjoy all IQOS benefits?
Link your device now
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Take the first step

Try IQOS your way

Your satisfaction matters to us – right from the start. Therefore, we offer you to try IQOS without commitment:

Option 1: 30-Day Money-Back Guarantee

With the money-back guarantee, you can try IQOS for 30 days after purchasing the device. If you are not convinced, you can simply return the device and you will receive a full refund.

Option 2: Try IQOS in our IQOS stores

Would you prefer to be advised by our IQOS experts and be accompanied during your first experience with IQOS? Then visit us in our IQOS Boutique or in one of our IQOS Partner stores.

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Help when you need it

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Personal coaches

The IQOS experts offer assistance and support for smooth IQOS moments.

Online self-diagnosis*

Find out what's wrong with your IQOS easily and without effort.

See support services
*Services available upon device linking. Terms and conditions apply.
10€ for each of you

Change is easier together. Gift you friends* 10€ by sharing your referral code, and support them in switching to IQOS. In return you will receive a 10€ voucher.

Important information: To be able to access your referral code and share with your friends, you need to register at least one IQOS device to your user profile. With this code your friends will get 10€ off their first IQOS Kit purchase.
Refer a friend*
*Your friends are adult smokers who have reached the age of 18 and are resident in Austria.

Here you will find answers
to the most frequently asked questions about IQOS.

FAQs
We are here for you.
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Store Finder

Find an IQOS Store near you with our Store Finder

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Call us

Call us at 0800 90 10 91

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E-mail

Contact us at [email protected]