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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

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Try IQOS your way

Get support

Services tailored around you

Refer IQOS

15€ for each of you

Try

Get support

Refer IQOS

With an IQOS account and a device linked, you benefit from our care and support services.

Discover more
With an IQOS account and a device linked, you benefit from our care and support services.
Discover more
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Take the first step

Try IQOS

Unsure if IQOS is the right choice for you? Try it before committing to change.

Try IQOS with our 30 day money-back-guarantee

Use our 30 day money-back guarantee to be sure IQOS is right for you.

Discover IQOS in-store

IQOS experts are available to guide you through the first steps of your switch to IQOS.

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Help when you need it

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Personal coaches

The IQOS experts offer assistance and support for smooth IQOS moments.

Online self-diagnosis*

Find out what's wrong with your IQOS easily and without effort.

See support services
*Services available upon device linking. Terms and conditions apply.
15€ for each of you

Change is easier together. Gift you friends* 15€ by sharing your referral code, and support them in switching to IQOS. In return you will receive a 15€ voucher.

Important information: To be able to access your referral code and share with your friends, you need to register at least one IQOS device to your user profile. With this code your friends will get 15€ off their first IQOS Kit purchase.
Refer a friend*
*Your friends are adult smokers who have reached the age of 18 and are resident in Austria.

Here you will find answers
to the most frequently asked questions about IQOS.

FAQs
We are here for you.
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Store Finder

Find an IQOS Store near you with our Store Finder

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Call us

Call us at 0800 90 10 91

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E-mail

Contact us at [email protected]