Care you can count on

Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Get a full professional maintenance for your IQOS device either in one of our IQOS stores or at the IQOS boutique.

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

If you are entitled for a replacement, with our rapid replacement service you won't have to wait to long for a new device to arrive or even leave your home.

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.