Discover and buy online
Care and privileges
Try IQOS now for 30 days without commitment
Link your device to your IQOS account
Get support for your IQOS device
Tobacco heated, not burned.
What is IQOS?
Why IQOS is a better alternative
IQOS Heat-not-Burn Technology
IQOS - We're moving forward
The science behind IQOS

Try IQOS your way
Discover more
Discover & shop heated tobacco devices
Make it yours

Personalize your IQOS device
Discover our wide range of accessories

Redefined. Recycled. Only IQOS.
Discover the stylish way with the IQOS Recycled Doors limited edition.
Care you can count on
Care and privileges
Try IQOS now for 30 days without commitment
Link your device to your IQOS account
Get support for your IQOS device
15€ for each of you

Firmware upgrade for your IQOS
Upgrade your IQOS firmware in just a few minutes and bring your device up to date.
International assistance
Full support even when you're abroad.



With you wherever you go
Travelling abroad? We are available in selected locations in case of issues with your IQOS. Link your IQOS device to your account and receive your peace of mind abroad (only available in in selected countries).
For further questions please call IQOS International Assistance at 00800 255 925 59.
Calling may incur charges subject to the conditions of your mobile operator. Contact your service provider for more information.

You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

Available in over 40 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

There for you as you travel
Your device might already be linked to your account , but if it’s not, link it here to benefit from our international assistance service, when you're away.
Here you will find answers
to the most frequently asked questions about IQOS.
Something we haven’t covered?
We are here for you.
Live Chat
Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.
Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.
Call us
The IQOS experts are here for you daily between 9am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).