Full support even when you're abroad.
With you wherever you go
Travelling abroad? We are available in selected locations in case of issues with your IQOS. Link your IQOS device to your account and receive your peace of mind abroad (only available in in selected countries).
For further questions please call IQOS International Assistance at 00800 255 925 59.
Calling may incur charges subject to the conditions of your mobile operator. Contact your service provider for more information.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
Available in over 40 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.
Here you will find answers
to the most frequently asked questions about IQOS.
Something we haven’t covered?
We are here for you.
Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.
Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.
The IQOS experts are here for you daily between 9am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).