Welcome to IQOS Care for IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean and charge your IQOS 3 DUO, and find quick tips.

The IQOS experts offer additional assistance and support.

Sometimes a quick fix is all it takes - let us help you troubleshoot your IQOS 3 DUO device.

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**

We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best.

A clean device can make a difference. Drop into an IQOS Store and enjoy our complimentary professional cleaning service.