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Welcome to IQOS Care for IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean and charge your IQOS 3 DUO, and find quick tips.

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The IQOS experts offer additional assistance and support.

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Sometimes a quick fix is all it takes - let us help you troubleshoot your IQOS 3 DUO device.

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If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

*When your device is accidentally damaged and still under warranty 
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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**

**Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
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Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Professional device cleaning

A clean device can make a difference. Drop into an IQOS Store and enjoy our complimentary professional cleaning service.

Something we haven’t covered?
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Live Chat

Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.

Live Chat
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E-Mail

Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.

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Call us

The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).

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