Discover the IQOS world
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Our smoke-free alternative
Why IQOS is a better alternative
Tobacco heated, not burned

The science behind IQOS
Learn more
Discover & buy IQOS
14 days free IQOS trial
14 days IQOS trial
Gift 15€ on the first IQOS Kit
Help & service
First steps & support
First steps & support
First steps & support
First steps & support

Contact
We are here for you
Welcome to IQOS Care

First steps with IQOS 3 MULTI
Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3 MULTI.
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Online self-diagnosis tool
We are here to help. Get support to fix your IQOS 3 MULTI with our online self-diagnosis tool in a few steps.
Start self-diagnosis

IQOS CARE PLUS
IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits.
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FAQs
Still have questions about IQOS?
We are here to help you.

IQOS E-Mail-Support
Send us your query. Service available every day from 9 am to 9 pm.

IQOS FAQs
Do you need further information about IQOS? Here you can find the answers to the most frequently asked questions.

IQOS Care Team
Want to speak to one of our IQOS support experts? No problem, call us at 0800 90 10 91. Available every day from 9 am to 9 pm.
This product is not risk-free - for adult use only.