International Assistance: IQOS services abroad

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A gold IQOS DUO device on an orange copybook

Travelling abroad? We are available in selected locations in case of issues with your IQOS. Link your IQOS device to your account and receive your peace of mind abroad (only available in in selected countries).

For further questions please call IQOS International Assistance at 00800 255 925 59.

Calling may incur charges subject to the conditions of your mobile operator. Contact your service provider for more information.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Your device might already be linked to your account , but if it’s not, link it here to benefit from our international assistance service, when you're away.

Something we haven’t covered?
We are here for you.

Live Chat

Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.

Live Chat

E-mail

Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.

E-Mail us

Call us

The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).

Call us

Personalize your IQOS device

Not a cig. Not a vape. A better alternative to smoking.*

IQOS ORIGINALS

Why a second IQOS device is worthwhile.

A network of IQOS Partner Stores in Austria. Also near you.

International assistance

With you wherever you go

You’re never overlooked overseas

Available in over 40 countries

There for you as you travel

Here you will find answers
to the most frequently asked questions about IQOS.

Something we haven’t covered?
We are here for you.

Live Chat

Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.

E-mail

Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.

Call us

The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).

We accept

Personalize your IQOS device

Not a cig. Not a vape. A better alternative to smoking.* ​

IQOS ORIGINALS

Why a second IQOS device is worthwhile.

A network of IQOS Partner Stores in Austria. Also near you.

International assistance

With you wherever you go

You’re never overlooked overseas

Available in over 40 countries

There for you as you travel

Here you will find answersto the most frequently asked questions about IQOS.

Something we haven’t covered?We are here for you.

Live Chat

Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.

E-mail

Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.

Call us

The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).

Not a cig. Not a vape. A better alternative to smoking.*

Here you will find answers
to the most frequently asked questions about IQOS.

Something we haven’t covered?
We are here for you.