Which IQOS can we help you with?

Getting started with your IQOS 3 MULTI
  1. Check that your IQOS 3 MULTI is switched on by pressing and holding the power button for one second. When the LEDs light up, your IQOS is ready to use. If not, press and hold the button for four seconds to activate the IQOS 3 MULTI. Charge the Pocket Charger - if necessary - using the IQOS ™ USB Cable and Power Adaptor.
  2. Slide the closure to the side and carefully insert the tobacco stick with the tobacco side down. Please do not turn the stick back and forth.
  3. Hold down the on/off button until the device vibrates once and a slowly pulsing LED indicates the heating phase.
  4. As soon as your IQOS 3 MULTI vibrates twice and the LED lights up continuously white, you can consume the tobacco stick.
  5. When the LED starts flashing and the device vibrates twice again, your IQOS will soon switch off automatically.
  6. When the LED goes out, slide the cap up and remove the tobacco stick. Your IQOS 3 MULTI is ready for use again. 
Charging your IQOS 3 MULTI
  1. Press the button to check the battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.
  2. If it's out of charge, plug it into a wall outlet using the IQOS™ USB Cable and Power Adaptor. The bar light will pulse to tell you it's charging. 
  3. When you see the full bar light, your device is ready to use again.
Cleaning your IQOS 3 MULTI
  1. Wait for your IQOS 3 MULTI to cool down before starting the cleaning process. Then slide the cap off.
  2. Tap out any loose tobacco from inside your IQOS 3 MULTI then insert the IQOS™ Cleaning Tool. 
  3. Once in, gently twist two or three times before carefully removing it. 
  4. After every 20 tobacco sticks you should also use an IQOS™ Cleaning Stick to gently clean the Holder. Be careful when doing this and skip the heating blade. 
  5. Last but not least, you should also clean your IQOS™ Cap inside and out.

Tips from us, to you

Inserting the tobacco stick correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your tobacco stick into your IQOS 3 MULTI, don't twist or force it in.

Watch tutorial
Keeping on top of your battery power

Charging your IQOS 3 MULTI daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch tutorial
Starting up your IQOS 3 MULTI device

Press and hold the button of your IQOS 3 MULTI once, then release. Once the light stops flashing, it's ready to use.

Watch tutorial
More useful information in our IQOS 3 MULTI User Guides

Our IQOS 3 MULTI User Guide will let you delve deeper into how your device works and what it can do.


Something we haven’t covered?
We are here for you.


Live Chat

Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.

Live Chat
mail icon


Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.

E-Mail us
phone icon

Call us

The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).

Call us