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Welcome to IQOS Care

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First steps with IQOS 3

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3.

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Online self-diagnosis tool

We are here to help. Get support to fix your IQOS 3 with our online self-diagnosis tool in a few steps.

Start self-diagnosis
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IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. 

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FAQs

Heat-not-Burn Technology
IQOS Devices
Commercial Information
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Still have questions about IQOS? 

We are here to help you.

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IQOS E-mail-Support

Send us your query. Service available every day from 9 am to 9 pm.
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IQOS FAQs

Do you need further information about IQOS? Here you can find the answers to the most frequently asked questions. 
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IQOS Care Team
 

Want to speak to one of our IQOS support experts? No problem, call us at 0800 90 10 91. Available every day from 9 am to 9 pm. 

This product is not risk-free - for adult use only.