Share your IQOS experiences with the community
Learn how to use, clean and charge your IQOS device
3 simple steps for the best IQOS experience
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
Heating tobacco devices and accessories
Buy IQOS Devices
2 consecutive uses
Up to 20 uses on a full charge
Pre-owned – cleaned & tested
Get to know the IQOS ORIGINALS family
Discover now
Accessories for your IQOS
Personalize your IQOS device
Discover our wide range of accessories
10 years of IQOS, €20 discount
Celebrate 10 years of IQOS with us and get €20 discount when purchasing your first IQOS device. Use the code IQOSX20 with your first-time purchase. Only until 04.06.2024
Tobacco heated, not burned.
What is IQOS?
A tip that pays off for both
Share your IQOS experiences with the community
Our Heat-not-Burn Technology
IQOS ORIGINALS
Discover the ORIGINALS family
Care you can count on
Learn how to use, clean and charge your IQOS device
3 simple steps for the best IQOS experience
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
Why a second IQOS device is worthwhile.
An overview of the advantages of a second device
10€ for each of you
Care you can count on
Learn how to use, clean, charge and easily take care of your IQOS device.
Sometimes a quick fix is all it takes - let us help you troubleshoot your IQOS device
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**
**Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*When your device is accidentally damaged and still under warranty
It is important for us to actively support you.
We want to get to know you better and give you personalized tips and tricks for your new routine with IQOS.
to the most frequently asked questions about IQOS.
Something we haven’t covered?
We are here for you.
Live Chat
Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.
Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.
Call us
The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).