Care you can count on
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**
**Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Professional device cleaning
A clean device can make a difference. Drop into an IQOS Store and enjoy our complimentary professional cleaning service.
to the most frequently asked questions about IQOS.
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The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).