Welcome to IQOS Care
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**
**Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
Professional device cleaning
A clean device can make a difference. Drop into an IQOS Store and enjoy our complimentary professional cleaning service.
to the most frequently asked questions about IQOS.
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Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.
Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.
The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).