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Care you can count on

Learn how to use, clean, charge and easily take care of your IQOS device.

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Start your IQOS experience in switching from cigarettes with your personal IQOS expert.

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Sometimes a quick fix is all it takes - let us help you troubleshoot your IQOS device

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If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

*When your device is accidentally damaged and still under warranty 
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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**

**Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
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We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware

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Professional device cleaning

A clean device can make a difference. Drop into an IQOS Store and enjoy our complimentary professional cleaning service.

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Live Chat

Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.

Live Chat
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E-Mail

Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.

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Call us

The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).

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