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Care you can count on

First steps with your IQOS

Learn how to use, clean, charge and easily take care of your IQOS device.

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Online self-diagnosis tool

Sometimes a quick fix is all it takes - let us help you troubleshoot your IQOS device

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Firmware upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**

**Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
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Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

*When your device is accidentally damaged and still under warranty 
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Your individual service call

It is important for us to actively support you.
We want to get to know you better and give you personalized tips and tricks for your new routine with IQOS.

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Here you will find answers
to the most frequently asked questions about IQOS.
FAQs

Something we haven’t covered?
We are here for you.

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Live Chat

Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.

Live Chat
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E-Mail

Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.

E-Mail us
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Call us

The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).

Call us