Share your IQOS experiences with the community
Discover Our Services & Privileges
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
Try IQOS now for 30 days without commitment
Heating tobacco devices and accessories
Buy IQOS Devices
2 consecutive uses
Up to 20 uses on a full charge
Pre-owned – cleaned & tested
Get to know the IQOS ORIGINALS family
Discover now
Accessories for your IQOS
Personalize your IQOS device
Discover our wide range of accessories
It's almost time…
Time to switch to a smoke-free alternative. Get ready to celebrate 10 Years of IQOS worldwide.
Tobacco heated, not burned.
What is IQOS?
Why IQOS is a better alternative
A tip that pays off for both
Share your IQOS experiences with the community
IQOS Heat-not-Burn Technology
The science behind IQOS
Our Heat-not-Burn Technology
IQOS ORIGINALS
Discover the ORIGINALS family
Care you can count on
Discover Our Services & Privileges
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
Try IQOS now for 30 days without commitment
Activate your full IQOS experience
Benefit from your new device
10€ for each of you
Care you can count on
Learn how to use, clean, charge and easily take care of your IQOS device.
Sometimes a quick fix is all it takes - let us help you troubleshoot your IQOS device
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.**
**Your device must be registered to be eligible for a device replacement. Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*When your device is accidentally damaged and still under warranty
It is important for us to actively support you.
We want to get to know you better and give you personalized tips and tricks for your new routine with IQOS.
to the most frequently asked questions about IQOS.
Something we haven’t covered?
We are here for you.
Live Chat
Chat with the IQOS experts in real time. They’re available every day from 9 am to 9 pm.
Write to us. Our inbox is never too full. We are reachable every day from 9 am to 9 pm.
Call us
The IQOS experts are here for you daily between 9 am and 9 pm. Call them at 0800 90 10 91 (free of charge within Austria).