Accessories for your IQOS
Share your IQOS experiences with the community
Learn how to use, clean and charge your IQOS device
3 simple steps for the best IQOS experience
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
Heating tobacco devices and accessories
Buy IQOS Devices
Accessories for your IQOS
![IQOS Originals Duo mit lila Kappe und personalisiertem Pocket Charger](/sites/g/files/hncfsx971/files/2022-09/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Nav-Tile1-Grid1-Variant5-Only%20Hands_No%20Heets-Desktop_web_en-ocStandard.jpg)
Personalize your IQOS device
Discover our wide range of accessories
![TopNavi_LAS Banner_DUO&ONE_Desktop_EN_0.png](/sites/g/files/hncfsx971/files/2024-07/TopNavi_LAS%20Banner_DUO%26ONE_Desktop_EN_0.png)
Your opportunity to switch to IQOS.
Get your first new IQOS ORIGINALS DUO for 29€* or your first new IQOS ORIGINALS ONE for 19€*. Ask your adult friends, who are already IQOS-users, for a referral code. Valid from 01.07.2024 – 12.08.2024.
Tobacco heated, not burned.
What is IQOS?
A tip that pays off for both
Share your IQOS experiences with the community
Our Heat-not-Burn Technology
![IQOS Originals Duo and IQOS Originals One banner in 4 colors.](/sites/g/files/hncfsx971/files/2023-05/IQOS_OriginalsDUOandONE_IQOSORIGINALS_DCE2-Nav-T1-G1-V3-OnlyHands-NoHEETS-D_web_en-oc.jpg)
IQOS ORIGINALS
Discover the ORIGINALS family
Care you can count on
Learn how to use, clean and charge your IQOS device
3 simple steps for the best IQOS experience
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
![Why a second IQOS device is worthwhile.](/sites/g/files/hncfsx971/files/2024-04/Second_Device_TopNav_Desktop.png)
Why a second IQOS device is worthwhile.
An overview of the advantages of a second device
10€ for each of you
Explore different IQOS Stores
![TopNav_IQOS Stores_Mobile](/sites/g/files/hncfsx971/files/2024-06/TopNav_IQOS%20Stores_Mobile.png)
A network of IQOS Partner Stores in Austria. Also near you.
Find your IQOS Partner Store
![Troubleshooting -1 Troubleshooting -1](/sites/g/files/hncfsx971/files/2019-04/1_4.jpg)
IQOS 3 Multi operates in a temperature range between 0° and 50° C (32° - 122° F).
If the ambient temperature is low, try warming the device in your hand for at least 1 minute.
![Troubleshooting -1 Troubleshooting -1](/sites/g/files/hncfsx971/files/2019-04/1_4.jpg)
![Troubleshooting -2 Troubleshooting -2](/sites/g/files/hncfsx971/files/2019-04/2_4.jpg)
You only need to press once on the device’s button to activate the heating blade*.
Once the light indicator goes from blinking to steady, it’s ready to enjoy.
After that, make sure you don't press the device's button again, as this may turn your device off.
* The heating process will only start if the Lid on top remains open.
![Troubleshooting -2 Troubleshooting -2](/sites/g/files/hncfsx971/files/2019-04/2_4.jpg)
![Troubleshooting -3 Troubleshooting -3](/sites/g/files/hncfsx971/files/2019-04/3_4.jpg)
Reset your device.
Press and hold the button of your device for 8 seconds.
All lights will briefly turn ON and blink white to indicate your device has been reset.
![Troubleshooting -3 Troubleshooting -3](/sites/g/files/hncfsx971/files/2019-04/3_4.jpg)
![Troubleshooting -4 Troubleshooting -4](/sites/g/files/hncfsx971/files/2019-04/4_3.jpg)
Make sure your device is switched ON*.
Plug it into a power outlet** for at least 20 minutes (the Lid on top must be closed). We recommend a full recharge, which requires 75 minutes.
* Press the button once and see if the lights turn on. If not, press and hold the button again, for 4 seconds.
** Laptop USB ports may not have enough power to charge your device if it is completely discharged.
![Troubleshooting -4 Troubleshooting -4](/sites/g/files/hncfsx971/files/2019-04/4_3.jpg)
Still not working?
We are sorry we were not able to fix your issue. If your device is within warranty and your issue is covered by our policy, we will gladly provide you with a replacement device.
Contact one of our Customer Care experts or visit us in one of our IQOS stores to check your coverage and repair options.