Accessories for your IQOS
Share your IQOS experiences with the community
Learn how to use, clean and charge your IQOS device
3 simple steps for the best IQOS experience
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
Heating tobacco devices and accessories
Buy IQOS Devices
Accessories for your IQOS
![IQOS Originals Duo mit lila Kappe und personalisiertem Pocket Charger](/sites/g/files/hncfsx971/files/2022-09/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Nav-Tile1-Grid1-Variant5-Only%20Hands_No%20Heets-Desktop_web_en-ocStandard.jpg)
Personalize your IQOS device
Discover our wide range of accessories
![TopNavi_LAS Banner_DUO&ONE_Desktop_EN_0.png](/sites/g/files/hncfsx971/files/2024-07/TopNavi_LAS%20Banner_DUO%26ONE_Desktop_EN_0.png)
Your opportunity to switch to IQOS.
Get your first new IQOS ORIGINALS DUO for 29€* or your first new IQOS ORIGINALS ONE for 19€*. Ask your adult friends, who are already IQOS-users, for a referral code. Valid from 01.07.2024 – 12.08.2024.
Tobacco heated, not burned.
What is IQOS?
A tip that pays off for both
Share your IQOS experiences with the community
Our Heat-not-Burn Technology
![IQOS Originals Duo and IQOS Originals One banner in 4 colors.](/sites/g/files/hncfsx971/files/2023-05/IQOS_OriginalsDUOandONE_IQOSORIGINALS_DCE2-Nav-T1-G1-V3-OnlyHands-NoHEETS-D_web_en-oc.jpg)
IQOS ORIGINALS
Discover the ORIGINALS family
Care you can count on
Learn how to use, clean and charge your IQOS device
3 simple steps for the best IQOS experience
Free expert IQOS maintenance
Upgrade your IQOS firmware in just a few minutes
![Why a second IQOS device is worthwhile.](/sites/g/files/hncfsx971/files/2024-04/Second_Device_TopNav_Desktop.png)
Why a second IQOS device is worthwhile.
An overview of the advantages of a second device
10€ for each of you
Explore different IQOS Stores
![TopNav_IQOS Stores_Mobile](/sites/g/files/hncfsx971/files/2024-06/TopNav_IQOS%20Stores_Mobile.png)
A network of IQOS Partner Stores in Austria. Also near you.
Find your IQOS Partner Store
Holder
Let’s try the following steps
![holder_ts_1 holder_ts_1](/sites/g/files/hncfsx971/files/2019-04/holder-ts-1-temperature-warning-global-iqos-3.jpg)
IQOS 3 operates in a temperature range between 0° and 50° C (32° - 122° F).
If the ambient temperature is low, try warming the Holder in your hand for at least 1 minute.
![holder_ts_1 holder_ts_1](/sites/g/files/hncfsx971/files/2019-04/holder-ts-1-temperature-warning-global-iqos-3.jpg)
![holder_ts_2 holder_ts_2](/sites/g/files/hncfsx971/files/2019-04/holder-ts-2-do-not-press-no-heets-iqos-3_0.jpg)
You only need to press once on the Holders’s button to activate the heating blade.
Once the light indicator goes from blinking to steady, it’s ready to enjoy.
After that, make sure you don't press the Holder's button again, as this may turn your device off.
![holder_ts_2 holder_ts_2](/sites/g/files/hncfsx971/files/2019-04/holder-ts-2-do-not-press-no-heets-iqos-3_0.jpg)
![holder_ts_3 ver 2 holder_ts_3 ver 2](/sites/g/files/hncfsx971/files/2019-04/holder-ts-3-holder-and-cleaning-stick-global-iqos-3_0.jpg)
Use an IQOS cleaning stick to clean the Holder’s connector (bottom part of the device).
Make sure the Holder’s connector is completely dry.
![holder_ts_3 ver 2 holder_ts_3 ver 2](/sites/g/files/hncfsx971/files/2019-04/holder-ts-3-holder-and-cleaning-stick-global-iqos-3_0.jpg)
![holder_ts_4 holder_ts_4](/sites/g/files/hncfsx971/files/2019-04/holder-ts-4-charge-your-holder-global-iqos-3.jpg)
Check that the Pocket Charger is switched on*, plugged into a power outlet** and if it is charged (at least two solid white lights).
Place the Holder in the Pocket Charger (remember that the Holder’s magnetic connector should face down) and wait for 10 minutes or until the Holder is fully charged (Pocket Charger’s top light stays solid white).
* Press the Pocket Charger’s button once and see if the lights turn on. If not, press and hold the button again, for 4 seconds.
** Laptop USB ports may not have enough power to charge your Pocket Charger if it is completely discharged.
![holder_ts_4 holder_ts_4](/sites/g/files/hncfsx971/files/2019-04/holder-ts-4-charge-your-holder-global-iqos-3.jpg)
Pocket Charger
Let’s try the following steps
![charger_ts_1 charger_ts_1](/sites/g/files/hncfsx971/files/2019-04/1.jpg)
Check for any potential damage on your Power Adaptor or USB cable.
If you identify any damage, try using a new set of adapator and cable.
IQOS devices are intended for use only with official or authorized IQOS Power Adaptors for optimal charging.
![charger_ts_1 charger_ts_1](/sites/g/files/hncfsx971/files/2019-04/1.jpg)
![charger_ts_2 charger_ts_2](/sites/g/files/hncfsx971/files/2019-04/charger-ts-2-powered-up-global-iqos-3.jpg)
Make sure your Pocket Charger is switched ON*.
Plug it into a power outlet** for at least 20 minutes. We recommend a full recharge, which requires 2 hours.
* Press the Pocket Charger’s button once and see if the lights turn on. If not, press and hold the button again, for 4 seconds.
** Laptop USB ports may not have enough power to charge your Pocket Charger if it is completely discharged.
![charger_ts_2 charger_ts_2](/sites/g/files/hncfsx971/files/2019-04/charger-ts-2-powered-up-global-iqos-3.jpg)
![Charger 3.0 - Diagnostics - 3 Charger 3.0 - Diagnostics - 3](/sites/g/files/hncfsx971/files/2019-04/charger-ts-3-reset-global-iqos-3_0.jpg)
Reset your Pocket Charger.
Press and hold the button located on the Pocket Charger for 8 seconds.
All lights will briefly turn ON and blink white to indicate your device has been reset.
![Charger 3.0 - Diagnostics - 3 Charger 3.0 - Diagnostics - 3](/sites/g/files/hncfsx971/files/2019-04/charger-ts-3-reset-global-iqos-3_0.jpg)
![charger_ts_4 charger_ts_4](/sites/g/files/hncfsx971/files/2019-04/charger-ts-4-holder-and-cleaning-stick-global-iqos-3.jpg)
Reset your Pocket Charger.
Press and hold the button located on the Pocket Charger for 8 seconds.
All lights will briefly turn ON and blink white to indicate your device has been reset.
![charger_ts_4 charger_ts_4](/sites/g/files/hncfsx971/files/2019-04/charger-ts-4-holder-and-cleaning-stick-global-iqos-3.jpg)
Still not working?
We are sorry we were not able to fix your issue. If your device is within warranty and your issue is covered by our policy, we will gladly provide you with a replacement device.
Contact one of our Customer Care experts or visit us in one of our IQOS stores to check your coverage and repair options.