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Getting started with your IQOS 3 DUO
  1. Tap the button on your IQOS 3 DUO Pocket Charger to check your battery level. If it’s low, plug your device into a power outlet using an IQOS™ Power Adaptor and USB cable. 
  2. Press the button at the top of your Pocket Charger for four seconds to turn it on. Then check the status lights on your IQOS 3 DUO Holder to see its battery level. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean no power and it’s time to recharge the Holder. 
  3. Gently insert a tobacco stick, without twising, into your Holder. Then press and hold the holder button. One vibration and lights pulsing slowly means it’s getting ready. Two vibrations and both status lights on mean it's ready to use.
  4. When you feel another two vibrations, your IQOS time is nearly up. Slide open the Holder, remove the tobacco stick, and slide the Holder shut then tap the Holder button to see its status. Remember that one light means you only have one use left, so you'll need to put back into the Pocket Charger after next time.
  5. When your Holder is in the Poket Charger, flashing lights mean its charging. When both lights are on and stay on, your Holder is ready to be taken out.
Charging your IQOS 3 DUO
  1. Tap the button on your IQOS 3 DUO Pocket Charger button to check the battery level. A flashing light at the top means the battery’s low and you'll need to plug the Pocket Charger into a power outlet using an  IQOS™ Power Adaptor and USB Cable. A flashing light means the battery’s now charging. When the status bar is full, your device is fully charged and good for up to 20 uses. 
  2. Check the status lights on your IQOS 3 DUO Holder. Two lights mean your Holder's fully charged and ready for two uses. One light means you only have one use left. No lights means there’s no battery power and it’s time to recharge.
  3. Slide open your Holder, remove the tobacco stick, slide the Holder shut and insert the Holder into the Pocket Charger. If two small lights start flashing on the top of the Pocket Charger, your Holder is charging. When they stop flashing, your Holder is good and ready to use.
Cleaning your IQOS 3 DUO
  1. Wait for your IQOS 3 DUO Holder to cool down for 30 seconds before starting the cleaning process. Then slide the cap off.
  2. Tap out any loose tobacco from inside your Holder then insert the IQOS™ Cleaning Tool. Once in, gently twist two or three times before carefully removing it. 
  3. After every 20 tobacco sticks you should also use an IQOS™ Cleaning Stick to gently clean the Holder. Be careful when doing this and skip the heating blade.
  4. Last but not least, you should also clean your IQOS™ Cap inside and out.

Tips from us, to you

Inserting the tobacco stick correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your tobacco stick into your IQOS 3 DUO Holder, don't twist or force it in.

Watch tutorial
Keeping on top of your battery power

Charging your IQOS 3 DUO Pocket Charger daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch tutorial
Starting up your IQOS 3 DUO device

Press and hold the IQOS 3 DUO Pocket Charger button for 4 seconds, then release. The Pocket Charger and Holder status lights will start to turn on slowly.

Watch tutorial
More useful information in our IQOS 3 DUO User Guides

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.

Download

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