You want to try out IQOS with the 30-Day Money-Back Guarantee? This is how easy it works

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Step 1: Buy IQOS

Buy your IQOS online, in our IQOS Boutique or in one of our IQOS Partner Stores.

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Step 2: Test IQOS for 30 days with full flexibility

Now you can see for yourself and try out your new IQOS without commitment – for 30 days.

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Step 3: Keep or return IQOS

Are you convinced and have already switched to IQOS? Then you can keep on using your IQOS as usual. However, if you are still not ready for the change, you can easily return the device without any reason. You can find out how this works here.

The advantages of the 30-Day Money-Back Guarantee

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No hidden costs

IQOS Money-back guarantee is free of charge

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Full refund

100% refund of the full purchase price upon return of the IQOS device with receipt to the store where it was purchased within 30 days of purchase

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Totally non-committal

You are on the safe side and you will get your refund straightforward - without having to provide us with any justification

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Order IQOS online today or purchase it in the store - and you're ready to go!

Discover the world of IQOS comfortably online and have your device delivered to your home. With your order, you automatically participate in our 30-Day Money-Back Guarantee and don't have to worry about anything else. Once you receive the device, the 30-day period will begin and you can use the device as you wish.

Buy IQOS online

You prefer to buy IQOS in one of our stores? Then visit us in the IQOS Boutique or in one of our IQOS Partner Stores near you. In this case, the money-back guarantee is valid from the date of purchase.

Go to Store Finder

Try with an IQOS expert

Share your contact information with us and one of our IQOS experts will get in touch to answer all of your questions about IQOS.​