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Welcome to IQOS Care

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First steps with IQOS 2.4 PLUS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.

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Online self-diagnosis tool

We are here to help. Get support to fix your IQOS 2.4 PLUS with our online self-diagnosis tool in a few steps.

Start self-diagnosis

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IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. 
 

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FAQs

Still have questions about IQOS? 

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This product is not risk-free - for adult use only.