Help is never away
Travelling abroad? Our dedicated IQOS Care Team is available in selected locations in case of issues with your IQOS. Register your IQOS to receive your peace of mind abroad (Only available in in selected countries)
For further Question, please call IQOS International Assistance: 0800 255 925 59
IQOS Support Abroad
We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
In over 40 countries
IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.
Still have questions about IQOS?
We are here to help you.
Send us your query. Service available every day from 9 am to 9 pm.
Do you need further information about IQOS? Here you can find the answers to the most frequently asked questions.
IQOS Care Team
Want to speak to one of our IQOS support experts? No problem, call us at 0800 90 10 91. Available every day from 9 am to 9 pm.
This product is not risk-free - for adult use only.