IQOS cleaning

The dry IQOS Cleaning Sticks have a paper handle and do not contain any cleaning liquid (i.e. they are made of dry cotton). The new IQOS Cleaning Sticks also have a paper handle but are impregnated with a glycerin-based cleaning liquid. 

Moisture enables even more effective and easier cleaning of the heating chamber and cap when servicing your IQOS device. 

The IQOS Cleaning Sticks with glycerin-based cleaning liquid will completely replace the dry sticks and are intended as a permanent solution, apart from possible optimizations that may result from feedback from our users or from production processes. 

They are different. The new sticks are soaked with a glycerin-based cleaning fluid that does not dissolve or damage the paper. 

The ingredients are indicated on the packaging, namely a glycerin-based cleaning fluid. The new IQOS Cleaning Sticks, which will be sold in Austria from July 1, 2022, are impregnated with glycerin in the tips. 

We will no longer sell dry IQOS Cleaning Sticks in the summer of 2022. 

The new IQOS Cleaning Sticks are already indistinguishable from the previous ones by their cardboard packaging. Only after opening the cardboard packaging can the new ones be recognized by the fact that the individual sticks are now packed in plastic and no longer in paper.  

The specially developed IQOS Cleaning Accessories are ideal for cleaning your IQOS. The IQOS Cleaning Accessories consist of the IQOS Cleaning Tool, which you can use to easily remove tobacco residuals and by this keeping your heating blade clean, as well as the IQOS Cleaning Stickswhich were developed for the selective removal of dirt. The IQOS Cleaning Accessories are included in every IQOS kit order; additionally you can easily reorder them in our Online Shop. Of course you can also buy the IQOS Cleanig Tool and the IQOS Cleaning Sticks in one of our stores. You can easily find a suitable location for you in the IQOS Store Finder.

You can have your IQOS professionally cleaned in the IQOS Boutique (Kärntner Straße 16, 1010 Vienna) or in one of the participating IQOS Partner Stores. In order to find a suitable location near you, simply use the IQOS Store Finder.

The ideal cleaning of your device consists of regular cleaning at home as well as professional device cleaning at the IQOS Boutique or in one of the participating IQOS Partner Stores. In order to properly clean your IQOS device at home, use the IQOS Cleaning Tool and the IQOS Cleaning Sticks and follow the three steps below:

1. Let your IQOS Holder cool down for at least 30 seconds after use before you start cleaning. Only then pull the cap off the holder.

2. Tap the holder gently to remove any loose tobacco residuals. Now open your IQOS Cleaning Tool and carefully insert the brush element into the holder without rotating and then twist back and forth.

3. After every 20 tobacco sticks, you should also use an IQOS Cleaning Stick o clean the holder even more thoroughly. Use the stick for careful cleaning around the heating blade (no contact with the heating blade) and inside the holder cap.

For a professional cleaning, simply select a suitable location for you in our IQOS Store Finder and bring your device to our IQOS experts on site.

We do not recommend this, as liquids could damage your IQOS device or toxic residuals of the solution could be released when using your device.

Larger tobacco residuals should be removed immediately after each use. After around 20 tobacco sticks, cleaning with the IQOS Cleaning Tool and IQOS Cleaning Sticksshould be carried out. In addition, professional cleaning in the IQOS Boutique or the participating IQOS Partner Stores once or twice a month is recommended.

Tobacco residuals from tobacco sticks can accumulate within your IQOS, which can interfere with the sensors in your IQOS and thus impair its use. In order to maintain the best possible use, tobacco residuals must be removed through regular cleaning.