lockdown 1 april iqos retail partner

Apr 1, 2021

Lockdown (April 1st - May 2nd): Limited availability of services in IQOS Boutique and some IQOS Retail Partners

Another lockdown has been installed in the regions of Vienna, Lower Austria & Burgenland as of April 1st. Unfortunately, the regulations also affect the services of the IQOS Boutique and some IQOS Retail Partners, which will only be available to a limited extent.

As of April 1st, we will only be offering the following services in the IQOS Boutique:

Call & collect: Pick up your device directly from the IQOS Boutique. Simply call the IQOS Care Team on 0800 90 10 91 to make an appointment for the collection.

Drop & clean: You can still have your IQOS device professionally cleaned in the IQOS Boutique. Hand in your device to our IQOS experts - we will clean it for you and you can pick it up again within 15 minutes.


Unfortunately, we will no longer offer free device tests at the following 4 IQOS Partner Stores:

IQOS Partner Store Gablenzgasse 5-13/T.16 Lugner City, 1150 Wien
IQOS Partner Store Bruno-Marek-Allee 21, Top 1a, 1020 Wien
IQOS Partner Store Pragerstraße 93 – 99, 1210 Wien
IQOS Partner Store Dr.Adolf Schärf Straße 5, 3100 Sankt Pölten
IQOS Partner Store SCS, Ebene 1, Galerie 21, 2334 Vösendorf

Except for free device tests, these carry out all other services and have regular opening hours. More details on services & opening hours can be found here.


The following 3 IQOS Partner Points will no longer offer their services as of April 1st:

IQOS Partner Point Swatoschgasse 3 Merkur-Markt, 1110 Wien
IQOS Partner Point Liesinger Platz 1, Top 2, 1230 Wien
IQOS Partner Point Zehnergürtel 12 - 24, EKZ, 2700 Wiener Neustadt

However, IQOS devices and IQOS accessories can still be bought in these locations.


Comprehensive Covid-19 prevention measures

FFP2 masks are worn during client consultation. Customers also have to wear a mask and comply with the current legal requirements (e.g. mask of protection class FFP2, distance regulation and maximum number of people on the sales area).

We are here for you

All other IQOS IQOS Retail Partners are open for you. The list of IQOS Retail Partners in your area can be found here.
Our Online Shop is open for you around the clock: There you will find all the IQOS models available & an extensive range of IQOS accessories. Our IQOS Care Team is also available for you via Live Chat, e-mail ([email protected]) and phone (0800 90 10 91; free of charge within Austria) - daily between 9 a.m. and 9 p.m.

Take care, we care.