Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package that includes tailor-made services, coverage, and other additional benefits.
International assistance
Would you like help with your IQOS while travelling? Call our IQOS Care Team for advice and assistance.
Encountering problems with your device? We will, in case of coverage, quickly replace your device mostly within 3 hours. Deviating execution time possible depending on weather, traffic conditions and infrastructure, natural disaster, Sundays and public holidays or other considerable circumstances. Simply contact our IQOS Care Team at 0800 90 10 91 (free of charge within Austria) and our agents will assist you.
Accident Coverage
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

How to sign up

Die Anmeldung für IQOS CARE PLUS ist momentan nicht verfügbar, bitte probieren Sie es später erneut.
Looking for support?
Help is not far away. Visit our Support Section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.
Still have questions about IQOS?

We are here to help you.

IQOS E-mail Support

Send us your query.
Service available every day from 9 am to 9 pm.


Do you need further information about
IQOS? Here you can find the answers to the
most frequently asked questions.

IQOS Care Team

Want to speak to one of our IQOS support
experts? No problem, call us at 0800 90 10 91.
Available every day from 9 am to 9 pm.