IQOS 3 MULTI FAQs
What is the optimal IQOS device functioning temperature?
IQOS 3 MULTI is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0℃ and 50℃.
What do device vibrations mean?
IQOS 3 MULTI vibrations are activated in the following situations:
- At the start of the heating - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
What is a smart blade self-cleaning system?
The smart blade self-cleaning process is automatically activated after every ten consecutive sessions, when connected to the power. This process reduces tobacco residuals on the heating blade, to make the manual cleaning process effortless while ensuring the best tobacco taste experience.
What do the lights on my IOQS 3 Multi mean?
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or that the device operates outside its operating temperature (0 - 50°C). In this case, please perform a reset of your device and try again.
Still no luck? Please contact our IQOS Care Team (via telephone: 0800 90 10 91, available Monday-Sunday, 9 am - 9 pm; via e-mail: [email protected]) or ask for assistance at the nearest IQOS Partner Store.
How can I reset my IQOS device?
You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.
The lights will fade in and out to confirm a reset.
Should I always fully charge my Pocket Charger battery?
The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.
If the device is fully charged, you may use it up to 10 times without any in-between charging.
How long does it take to fully charge the device?
It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.
How can I check the charge level of the battery?
You can easily check the charge level by following these simple steps:
1. Press IQOS 3 Multi Button for 1 second
2. The Battery Status lights will turn on and indicate the level of charge
The use of this product is not risk free and provides nicotine, which is addictive. Only for use by adults.