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IQOS 3 DUO FAQs

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  • What is the New ProtectPlus™ System?

    IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3 DUO:

    • robust outer shell improves shock resistance of the device
    • new side door opening tested to guarantee reliable device performance 
    • new technology provides longer battery life 

  • What is the optimal IQOS 3 DUO device functioning temperature?

    IQOS 3 DUO is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0°C and 50°C. 

  • What do device vibrations mean? 

    IQOS 3 DUO Holder vibrations are activated in the following situations:
    - At the start of the heating - one vibration
    - When the device is ready to be used – two vibrations
    - When the experience is nearly complete (30 seconds prior the end)  - two vibrations

  • How does IQOS 3 DUO adapt to my rhythm of consumption?

    IQOS 3 DUO enables to have two consecutive uses without Holder recharge. You can see how many uses are possible, by checking the LED lights on your Holder. 

    They will be indicated by the two white LED lights on your Holder and Pocket Charger.
     
    Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready. When the Holder is fully charged, this will be indicated by the two white LED lights on your Holder. 

    If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again. 

  • How to check the Holder status for available uses?

    You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:

    On the Holder:
    - Press & release the button of the Holder:
    o 2 lights – ready for two uses
    o 1 light – ready for one use
    o No light – Holder not charged

    On the Pocket Charger:
    Press & release the Pocket Charger button:
    - 2 lights – ready for two uses
    - 1 light – ready for one use

  • How can I reset my IQOS 3 DUO device? 

    You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds, until LED lights fade out, then releasing. 
    All status lights will turn off, blink three times, and progressively fade in, to confirm the reset.

  • Can I use IQOS™ Power Adaptor & IQOS™ USB Cable from the previous device version to charge the IQOS 3 DUO device?

    You can use the IQOS™ Power Adaptor from the previous device versions. However,IQOS™ USB Cable for IQOS 3 DUO hosts a USB-C port, which is different from that of IQOS 2.4 PLUS.

  • Can I charge IQOS 2.4 PLUS Holder with the IQOS 3 DUO Pocket Charger and vice versa?

    No, the new IQOS 3 DUO Pocket Charger is only compatible with IQOS 3.
    If you insert the IQOS 2.4 PLUS Holder into the IQOS 3 DUO Pocket Charger, the Holder will not fit because of different size.
    If you accidentally insert the IQOS 3 DUO Holder in the IQOS 2.4 PLUS Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

  • Should I always fully charge my Pocket Charger battery? 

    IQOS 3 DUO device does not require a full charge to work, however we recommend to fully charge the device before the first usage.
    If the IQOS 3 DUO Pocket Charger is fully charged, you may use the Holder up to 20 times.
    The Holder charging time is effective only if the IQOS 3 DUO Holder is fully charged the first time or after being fully depleted.

  • How long does it take to fully charge the device? 

    It takes approximately 120 minutes to fully charge the IQOS 3 DUO Pocket Charger from an electrical outlet. Only charge IQOS 3 DUO device using IQOS™ Power Adaptor and IQOS™ USB Cable.

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This product is not risk-free - for adult use only.